Team Leader - Customer Service
Team Leader - Customer Service
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Job Description
Are you a dynamic leader who thrives in a fastpaced environment Do you have a passion for delivering exceptional customer service while making a difference through your work If so this is the perfect opportunity for you!
We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutionsfocused mindset embraces challenges and loves coaching mentoring and developing.
What Youll Do:
- Lead Develop & Inspire Manage and mentor a highperforming customer service team of 6 fostering a positive and resultsdriven culture.
- Drive Process Improvements Implement strategies to enhance operational efficiency audit compliance and service delivery.
- Manage Stakeholder Relationships Work closely with internal and external stakeholders and customers.
- Oversee Operational Reporting drive quality and compliance maximise productivity utilise new technologies and ensure accuracy and timely of requests.
- Balance Priorities & Competing Demands Effectively manage workloads team performance and strategic objectives simultaneously.
Who Were Looking For:
Required:
- Minimum of 5 years in a customerfacing role with at least 2 years experience managing a high performing team to success.
- Strong understanding of customer service operations and impact in the medical device industry.
- Full working rights in Australia.
Preferred:
- Track record of proven process improvement by identifying inefficiencies implements smarter workflows and enhances business performance.
- Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
- Embraces challenges seeks out learning opportunities and remains agile in a dynamic business environment.
- Thrives under pressure balancing competing priorities with a proactive and optimistic mindset.
- Proficiency in JDE Power BI and advanced Excel (SQL experience is a plus).
Why Join Us
- Be a Leader Who Makes a Difference Guide a customer service team that plays a key role in improving patient outcomes.
- Challenge Yourself & Grow Handle complex stakeholder management and navigate tough conversations with confidence.
- Drive Process Improvement Take ownership of systems reporting and operational efficiency to enhance business performance.
- Work from Anywhere Enjoy the flexibility of remote or hybrid work while still leading a highimpact team.
- Competitive Salary & Benefits Paid parental leave career development programs financial incentives and wellness perks.
Click apply here to join us!
Travel Percentage: 10Employment Type
Full-Time
