Float Relationship Banker
Float Relationship Banker
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Salary Not Disclosed
1 Vacancy
Job Description
Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. If you are seeking an organization who treats customers employees and community members with respect fairness and an unwavering commitment to professional growth and development apply now.
The Float Relationship Banker is a unique position with responsibility for covering multiple offices as needed with a home branch location and team. This role will be based out of the Exeter branch with an expectation to primarily float between the Exeter and Salisbury branches. Daily responsibilities include customer service duties and relationship management including recognizing opportunities for cross sell and customer relationship building. The Relationship Banker regularly utilizes Newburyport Banks Service Excellence Standards and product knowledge to develop customer relationships by performing the essential functions below.
Operational Effectiveness
- Maintainsa thorough knowledge of all Newburyport Bank products services procedures policies and appropriate regulatory and compliance issues relating to daily job functions.
- Deepensrelationships with new and existing customers by discussing and identifying their financial needs including making referrals to other colleagues and departments to ensure customer needs are met.
- Meets performance goals consistently while actively promoting products and services to add value and create customer awareness.
- Participates in all Bank wide incentive programs and Bank business development initiatives.
- Services customers by processing a variety of transactions with minimal or noerrors; including but not limited to accepting checks for cash and deposit; processing payments for loans and other services; maintainingnecessary logs and processing mailed deposits; completing incoming and outgoing wire documentation.
- Issues money orders and official checks processes coin and orders customer checks according to Newburyport Bank policies and procedures assessing appropriate fees for all services.
- Verifiesall transactions places holds when appropriate and balances cash drawer upon completion of assigned shift to ensure compliance.
- Opens new Consumer and Business accounts Certificates of Deposit and all other ancillary products offered by the bank. Answers customer questions provides account opening information and ensures that proper paperwork is completed and entered on the system.
- Assistswith ATM related issues and daily ATM balancing procedures.
- Aids with verification of incoming and outgoing cash shipments.
- Performs security function by opening and closing Bank and Vault ensuring overall safety and security of Bank grounds.
- Maintains customer confidentially and retention of bank documents in accordance with Newburyport Bank policies.
Customer Focus
- Provides coverage and support to multiple branches to ensure high levels of customer service by staffing branch offices as needed.
- Consistently provides superior and professional Customer Service.
- Participates in civic social and community relations activities to promote and strengthen the image of the bank.
Education and Experience
- Minimum of high school education or equivalent in addition to 3 years of retail or customer service experience preferably in a teller and or customer service role or equivalent combination of both.
- Proficiency with Microsoft applications including Outlook Word and Excel. Comfortable with utilizing internetbased applications.
- Basic understanding and aptitude for math working with numbers and cash handling.
- Demonstrated aptitude for Customer Service and comfort level with verbal and written communications. Detail orientation and organizational skills.
- Ability to work effectively as part of a team.
- Ability and willingness to work nights and weekends as requested.
- Flexibility to travel between offices and adaptability to work in different locations.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Newburyport Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing or service in the military.
If you are an individual with a disability and require a reasonable accommodation to complete the application process you may contact Human Resources at or call.
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Employment Type
Gig
