Relationship Manager
Relationship Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $93408-$103408.
The Administration for Childrens Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child juvenile justice ACS oversees detention placement and programs for youth in the community. The New York City Administration for Childrens Services of Office of Information Technology (OIT) department has the responsibility to provide high quality reliable sustainable technology services and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies.
The IT Relationship Manager will manage IT portfolios for different programs within the agency. These portfolios include Early Care and Education Division of Youth and Family Justice Child Welfare Portfolio Administration Division of Policy Planning and Measurement Division of Financial Services and Executive Portfolio. Candidate will be responsible for managing one or multiple portfolios. Candidate will also be responsible for overseeing delivery of large scale complex enterprise-wide projects on time and on budget. This role relies on portfolio management customer relations experience technical experience and sound judgment to plan and accomplish goals. IT Relationship Managers serve as primary point of contact for all IT related issues and projects. We liaise with the Program Areas to ensure program needs are being met and customer satisfaction is achieved.
The selected candidate will be responsible for performing the following duties but not limited to:
- Develop strategic relationships with stakeholders both internally and externally.
- Facilitate effective communication channels to foster collaboration and transparency across departments.
- Act as the primary liaison and advisor on technology-related matters for designated divisions within the organization.
- Gain comprehensive knowledge of the programs business processes and understand the underlying business requirements for technical solutions.
- Collaborate closely with all IT units to recommend optimal solutions tailored to the programs needs.
- Escalate any issues to Senior Management to ensure timely mitigation.
- Conduct bi-weekly meetings with divisional IT Liaisons to grasp their requirements and priorities.
- Advise programs on technology solutions and platforms that best meet their needs.
- Work with programs to assist in development of their IT Roadmap.
- Maintain business capability model and update when there are new programs.
- Evaluate existing solutions from service catalog that meet the incoming need.
- Ensure alignment between IT initiatives and business objectives.
- Identify opportunities for operational efficiencies by analyzing current processes and implementing best practices.
- Support Project Governance by ensuring projects adhere to established guidelines timelines and quality standards.
- Collaborate with program teams to initiate projects by defining project scope objectives and deliverables.
- Assist programs to complete and submit project proposals and draft scope documents.
- Assist program in scoring projects using the scoring criteria to ensure alignment with agency mission and investment strategy.
- Work with other IT units to provide estimates and complete both internal and external costs (including hardware).
- Coordinate and facilitate steering committee meetings and presentations.
- Prepare material for governance committees throughout project governance Supporting Project Success and User Adoption-stakeholder management.
- Work with programs to ensure sponsor readiness; sponsorship roadmap- (readiness ownership sponsorship).
ADDITIONAL INFORMATION
This job opening has been reposted. Previous applicants do not need to reapply.
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
TO APPLY
Please go to or for current NYC employees and search for Job ID#642069.
No phone calls faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
IT PROJECT SPECIALIST - 95710
Qualifications :
1. A baccalaureate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
2. An associate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
3. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
4. Education and/or experience which is equivalent to 1 2 or 3 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
