Customer Service Representative
Customer Service Representative
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Job Description
We are seeking a detailoriented and customerfocusedCustomer Service Representative (CSR)to support ourAdditive Layer Manufacturing (ALM)operations. The CSR will play a vital role in managing customer inquiries processing orders coordinating production schedules and ensuring exceptional client satisfaction in the field of3D printing and advanced manufacturing.
Key Responsibilities
- Customer Support: Serve as the first point of contact for customers addressing inquiries related to services products and order status.
- Order Processing: Manage incoming orders verify specifications and coordinate with the production team to ensure timely manufacturing and delivery.
- Technical Assistance: Provide basic guidance on additive manufacturing processes materials and design considerations. Escalate complex technical queries to HQ.
- Production Coordination: Liaise between customers and production teams to communicate deadlines material requirements and special requests.
- Issue Resolution: Handle complaints troubleshoot order discrepancies and ensure prompt resolution of customer concerns.
- Sales Support: Assist the sales team in generating quotes tracking leads and maintaining strong client relationships.
- Documentation & Reporting: Maintain accurate records of orders customer interactions and feedback in CRM systems.
Qualifications & Skills
- Education: High school diploma required; Bachelors degree in Business Engineering or a related field is a plus.
- Experience: 13 years in a customer service role preferably inmanufacturing 3D printing or engineering.
- Technical Knowledge: Understanding ofAdditive Layer Manufacturing 3D printing technologies materials and production processesis a strong advantage.
- Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams effectively.
- ProblemSolving: Ability to handle customer concerns professionally and find quick resolutions.
- Attention to Detail: Strong organizational skills to manage multiple orders and maintain accurate documentation.
- Software Proficiency: Experience with CRM systems ERP software and basic CAD software knowledge is a plus.
Why Join Us
- Work in a cuttingedge industry with innovative3D printing technology.
- Collaborate with experts in advanced manufacturing and product development.
- Opportunities for professional growth.
If you are passionate aboutcustomer service technology and manufacturing wed love to hear from you! Apply now to be a part of our growing team.
Required Experience:
Unclear Seniority
Employment Type
Full Time
