Global Technical Support Engineer
Global Technical Support Engineer
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$ 110 - 82000
1 Vacancy
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Beckman Coulter Life Sciences one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get lifesaving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.
Its all part of our timetested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Global Technical Support Engineer is responsible for supporting field personal needing assistance owning escalated customer issues and driving improvements to product through engineering sustainment efforts.
This position reports to the Senior Manager Technical Support and is part of the Global Technical Support Team located in Loveland CO and will be an onsite role.
In this role you will have the opportunity to:
Answer service support hotline calls on first attempt 90 of time
Lead customer escalations with an expected closure rate within 21 calendar days
Acquire expert level knowledge of existing systems from hardware perspective and develop applications knowledge to aid in problem diagnosis
Drive resolution of field reported problems through analysis and root cause investigations to implement and sustain effective countermeasures.
Perform in house repair procedures and safely maintain lab and storage spaces.
The essential requirements of the job include:
Bachelors degreein engineering or relevant field OR equivalent years of experience
5 years relevant experience in a biotechnology or medical device organization
Demonstrated experience in troubleshooting and problemsolving skills
Exceptional communication (verbal and written) and analytical skills
Travel Motor Vehicle Record & Physical/Environment Requirements:
This position requires up to 10 travel. Travel will primarily be domestic but may occasionally be international.
It would be a plus if you also possess previous experience in:
Cell counters bioreactors and particle size analyzers
Customer support field applications or field service engineering
Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The salary range OR the hourly range for this role is $82000$11000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Join our winning team today. Together well accelerate the reallife impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit www.danaher.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Required Experience:
Exec
Employment Type
Full-Time
