Technical Writer 3
Technical Writer 3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary
The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding this role you will promote customer loyalty and success by leading content development and delivery. Drawing from your passion for technology youll work closely with software engineers quality experience user experience field teams and support engineers and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Technical Writer you will work with dynamic fast-paced Agile teams to bring to market new and exciting technologies.
At Red Hat our commitment to open source innovation extends beyond our products - its embedded in how we work and grow. Red Hatters embrace change especially in our fast-moving technological landscape and have a strong growth mindset. Thats why we encourage our teams to proactively thoughtfully and ethically use AI to simplify their workflows cut complexity and boost efficiency. This empowers our associates to focus on higher-impact work creating smart more innovative solutions that solve our customers most pressing challenges.
What you will do
Work closely with content strategists documentation program managers engineering project teams support teams and other stakeholders to lead the creation and maintenance of high-quality documentation for upcoming releases of Red Hats offerings
Effectively manage and deliver customer-focused documentation aligned to business priorities
Mentor and provide feedback to other technical writers to improve the quality and consistency of our content
Proactively work with quality engineering (QE) and development to improve the accuracy of your documentation
Lead engagement and collaboration with customer feedback programs to address content gaps respond to direct customer feedback and promote continuous improvement of the documentation experience
Influence and contribute to the achievement of customer operational or program objectives
Gain expertise in the use of our internal documentation toolchain including the publishing platform and issue tracking tools
Keep up to date on changes to our offerings customer use cases support issues and business strategy to propose new techniques and methods based on business context
Share findings of independent research and understanding of your product area including related trends and topics in artificial intelligence (AI) machine learning (ML) and machine learning operations (MLOps)
Coordinate engagement with upstream communities to influence and lead upstream documentation and process improvements
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.
What you will bring
Extensive experience with the software development lifecycle including the customer lifecycle and with different content development and publishing methodologies tools and defect-tracking systems
Experience with structured topic-based authoring and information architecture; experience with DITA is a big plus
Demonstrated leadership and collaboration in a global team environment proactive engagement of subject-matter experts and follow through on project commitments
Experience with version-control systems and Git
Demonstrated experience with Agile and rapid iteration releases
Experience leading cooperative efforts among teams and diverse sets of stakeholders to solve complex problems
Ability to inspire others irrespective of their job title
Demonstrated leadership in technical content delivery and proven ability to lead through a rapidly changing environment
Demonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization execution and completion
Extensive understanding of AI ML and MLOps concepts and technologies
Experience working with upstream open source communities
Demonstrated success working with developer tools and documenting developer infrastructures
#LI-JC2
#AI-Hiring
The salary range for this position is $104080.00 - $166320.00. Actual offer will be based on your qualifications.Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!
Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Employment Type
Full-Time
