Senior Client Representative
Senior Client Representative
Posted on :
09-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto and Vancouver and it is a hybrid role that has a requirement of working at least three days a week in the office.
As the Senior Client Representative you will be a vital member of our successful client team contributing to revenue retention and revenue growth by assisting with the onboarding of new clients renewal process and implementation of insurance solutions to meet clients changing needs. You will be the first point of contact for the client service team regarding renewal processing and technical workflow questions.
We will count on you to:
- Oversee the day to day operational activity of a book of accounts managing and prioritizing account workload to maintain service standards and high quality outcomes
- Proactively manage the administration of client accounts from prerenewal bind and post bind activities as well as endorsements to achieve quality compliance and productivity
- Efficiently execute the renewal process until all documentation have been provided to the client and insurers where necessary and funds are paid to insurers in a timely manner
- Engage with clients answer questions while keeping a sales centric approach to service with a focus on how the client service team can help maximize sales and growth through a client facing approach
- Come forward with questions challenges and proposed solutions to ensure resources are used to their full potential
- Perform other related duties as requested by the manager or management team
- Champion a How can I help attitude for the client within the client service team and the broader CR team
- Foster a healthy relationship with change by backing the strategic goals of the firm and by supporting organizational transformations
- Engage in continuous learning and improvement initiatives to improve client (internal & external) experience
- Provide input and support to the Client Service team on all workflow and centralized team matters
What you need to have:
- Minimum 1 year of account management/coordination handling client deliverables or related experience for commercial insurance
- Commercial and Damage license or Broker license as required by jurisdiction (RIBO AMF etc. or ability to obtain one in 3 to 6 months
- A positive attitude proactive nature and a comfortable relationship with change
- Strong problem solving capabilities
- Excellent interpersonal skills coupled with clear and concise oral and written communication skills
- Excellent organization and time management skills
- Comfortable and experienced working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) Outlook Word and Excel
What makes you stand out
- Relevant college/university degree
- A passion for teamwork
- Certifications and/or designations related to field (i.e. CIP designation etc.
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
