Lead Infra EUC

EUC Lead End User Computing

Northern Trust is seeking a wellversed engineer with experience supporting Windows and OSX technologies to join the End User Computing area within the Digital Workplace Technology organization. The ideal candidate is an expert IT end user engineer who has proven experience designing developing integrating/implementing and maintaining standards for an end user delivery model with a thorough understanding of the supporting technologies.

As an engineer within the Digital Workplace Technology team this role contributes to the development and enhancement on digital workspace solutions that enable our onsite and remote workforce not just for the Windows and Apple platform but for end user computing.

Responsibilities

• Architecting deploying and supporting Microsoft Modern Management platforms which includes Intune SCCM Cloud Management Gateway Windows Autopilot Comanagement MEM and Azure Portal as well as MDM for the MAC/OSX infrastructure integrated between JAMF and Microsoft Intune.

• Ensures the highest level of security and availability of associated systems applications and infrastructure through alignment to STIG/CIS guidelines maintaining practices/processes for monitoring alerting and remediating noncompliance and/or vulnerabilities identifying trends and assess opportunities to improve capabilities processes and to meet changing needs and requirements of a vigorous enterprise support model.

• Manage evaluation installation integration testing and performance monitoring of the infrastructure and related software products in support of a multiclient multivendor systems software/hardware environment (i.e. laptops desktops iMacs MacBooks Mac Pro laptops

• Provides technical analysis of requirements necessary for the protection of all information processed stored or transmitted by systems.

• Apply expertise across all aspects of the end user service design framework to deliver a superior experience that is scalable sustainable supportable and aligned to future state.

• Ensure compliance for controls standards device posture MFA detailed infrastructure solutions/repeatable patterns (buildkits) for nonproduction and production environments transitioning knowledge to infrastructure operations and other various levels of global technical support.

• May act as Project Leader and/or serve as an expert resource/point of contact within the group for partner committee or management interactions.

Required Skills/Qualifications

Bachelors Degree or higher in relevant field or equivalent work experience.

Related technology certifications a plus: e.g. ITIL certifications engineering certifications

• Overall 1011 years of Industry experience

67 years engineering experience with

• Infrastructure design architecture setup implementation transition and maintenance of onprem cloud and hybrid cloud enterprise infrastructure and support model implementations on related platforms

• Management points/Site servers Distribution points WSUS and patch management via SCCM

• Microsoft Endpoint Management Responsible for device management maintaining the Intune/Autopilot environment OSD creation/maintenance application packaging/deployment Windows patching hardware specs device management policy creation/mgmt.

• Autopilot Comanagement Conditional Access device policies and supporting technologies e.g. AD/GPO/Azure cloud integration authentication LAN WAN voice network environments routing protocols various technology architectures including TCP/IP DHCP DNS LAN WAN Wireless VPN peripherals packaging PowerShell/ ZSH / Bash scripting etc.

• Azure Active Directory and Office 365 Security (LAPS BitLocker Windows Hello for Business Certificate 802.1X)

• Apple device management and compliance software alternatives and related technologies/components including but not limited to Apple Business Manager DEP VPP Apple Configurator MySQL VMware & Windows server.

• M365 Security Products (Microsoft Defender ATP MDAV Azure RMS)

• Microsoft Windows 10 Security and Management BitLocker MBAM Device Guard Credential Guard)

• end point conferencing platforms like Microsoft Teams Cisco Jaber Cisco WebEx and Zoom

• Global technology experience working with various towers and teams.

• Experience with maturing operations and engineering processes documentation monitoring capabilities and queue workflow.

• ITSM model (Service Now integrations a plus)

• A selfstarter with a passion for technology teamwork overcoming challenges prioritization problem solving diagnosis/troubleshooting & providing exceptional customer service.

• Strong adaptation skills including the ability to communication at all levels analytical ability strong judgment and management skills and the ability to work effectively with partners vendors IT and operational leaders.