Tenancy Officer - Compliance x 2
Tenancy Officer - Compliance x 2
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Job Description
Come and join our Housing Team who prides itself on exceptional customer service tailoring our services to customers needs and putting them at the heart of every decision we make.
You will support our vulnerable customers who are failing to sustain their tenancies for a variety of reasons delivering a plan and working towards a solution.
You will enable our customers to access services such as support for mental health drug and alcohol and other statutory services alongside maximising income/benefits debt management.
You will also offer advice and practical support with matters relating to their life and living skills such as budgeting paying bills identifying Moveon options and support with resettlement.
This is a real opportunity for you to make a difference to our customers.
About You
Having worked in a Housing background previously you will have previous experience with case management. This includes using sound judgement in complex situations managing a busy workload and communicating with customers (that may be difficult) in with tact and sensitivity.
You will be able to identify manage and mitigate risks and have knowledge of housing legislation practice and policy.
The successful candidate will be subject to a satisfactory Enhanced DBS check. Due to the nature of the role a driving licence with access to your own car or another form of transport is required.
We review applications when received so we may close the vacancy early if we find that perfect candidate. If the role interests you then apply now.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong feel safe and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring theirAGAMEto deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL We are one team aiming high for our customers.
GENUINE We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE we are proactive and strive to make a positive impact.
EFFECTIVE We are professional and can be relied on to achieve consistently good results.
We want you to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Were creating a valuesled culture and want to build a truly inclusive workplace where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability a member of the LGBTQ community or those from an underrepresented Ethnic group will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here you can work where and how you choose*. Its about outputs rather than time spent in the office. You can work from one of our hubs your home or by connecting to a hotspot if youre out and about.
Weve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to high street shops coffee bars restaurants and several supermarkets. The offices are newly refurbished offering a modern agile and collaborative working environment.
If you need any support with your application please call0or emailand we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
