Senior Associate Service Associate SYD secondment
Senior Associate Service Associate SYD secondment
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Job Description
- Parental leave cover until the end of April 2025
- Fulltime role Sydney or Brisbane based and hybrid working
- Support the team and Corporate clients throughout their customer journey
How will I help
As a Senior Associate within Global Transaction Services (GTS) Client Engagement you will provide sales and service support to our Consumer and Industrial clients across the customer lifecycle. With your hands on experience supporting dynamic and complex institutional customers our team will benefit from your strong understanding of core products procedures and processes and the quality of service and support provided by you.
You will act as the clients primary point of contact for transactional service (e.g. not resolved by frontline service teams) and support needs in relation to established products working closely with clients dedicated Westpac Client Development Managers who have a strong passion for revenue growth by delivering outstanding service and understanding clients business needs. This role will also have internal stakeholder exposure to teams focussing on GTS Product GTS Risk Business Development Business Performance and Operational Support.
In addition this role is responsible for ensuring compliance with all legislative regulatory and corporate policy requirements and standards including ongoing maintenance of administrative requirements skills and knowledge.
Reporting to the Team Leader Client Service your key responsibilities will include:
- Service Delivery Oversight:Responsible for overall service delivery and support for assigned client portfolio establish amend and cancellation of products or services oversight of all service items and enquiries to ensure they are being resolved on behalf of clients by GTS WIB or various other operational teams.
- Client Liaison:Act as the clients primary point of contact for customer concerns or sophisticated matters as well as support in relation to established products.
- Timely Response Management:Respond to all client enquiries within defined service standards resolving matters competently ethically and commercially to meet client needs.
- Stakeholder Collaboration:Work closely with key internal team members such as Client Development Managers and Relationship Managers to develop a deep understanding of clients and adopt a broad approach to servicing.
- CrossClient Support:Provide support for clients outside your portfolio as needed (e.g. during leave coverage) to ensure all customer needs are met efficiently.
- Process Improvement:Contribute to the delivery of continuous process improvement by identifying better and simpler ways of working to enhance service delivery.
Whats in it for me
As a valued internal colleague youll play a significant part of the future of our business building upon our strengths for the past 200 years. Our purpose is to create better futures together. So well back you in the development of your career with internal career prospects and flexible working. As your role will be focused on actioning enquiries and requests coming from customers under your assigned client portfolio you will further develop your knowledge of Institutional Banking their client base product and service offering. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure.
What do I need
If you enjoy coaching others on technical advice providing support to junior staff in all things client service and transaction banking the Senior Associate role is the perfect opportunity. In GTS Client Service at Westpac you will act as an advisory partner to clients on their existing products and services. You will engage with Transactional Relationship Managers and Business Development Managers as required to ensure customer needs are met. Additionally you will develop an understanding of key clients in your portfolio and industry sector to ensure superior service is provided.
Further capabilities and experience include:
- Proactive in anticipating customer needs and issues based on experience and knowledge of clients and their solutions
- Consistent track record handling institutional clients with a sound understanding of their servicing needs in one or more of the following: transactional products lending or financial markets
- Understanding of WIB sales processes knowledge of institutional customers knowledge of industry segments product needs and core solutions as well as the associated systems procedures and processes to support them
- Mentors junior staff and provides guidance to support their professional development
- Handles ad hoc customer concerns by consulting with senior team members as needed
- Strong business and commercial foresight
Whats it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range ofemployee benefitsto help you manage your priorities whether that means family life work/life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some ofour peopleand their experiences working with us.
How do I apply
Start here. Just click on theAPPLYorAPPLY NOWbutton.
At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.
We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment processplease email.
Do you need reasonable adjustments during the recruitment process
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please email
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Required Experience:
Senior IC
Employment Type
Full-Time
