Service Technician - In-house Repairs and Remote Service Desk mfd 19033
Service Technician - In-house Repairs and Remote Service Desk mfd 19033
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1 Vacancy
Job Description
Although Bizerba has not invented the weight we have definitely paved the way for modern weighing technology.
Since 1866 our name like no other has stood for efficient weighing slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.
Get started now with Bizerba!
For our location inJohannesburg (Lanseria)we are looking for a
Service Technician Inhouse Repairs and Remote Service Desk (m/f/d)
Reference code: 19033
Your tasks
- Provide first level technical assistance to clients
- Prequalifying a problem and escalating it to 2ndlevel support if necessary
- Perform technical error analysis and corrective action via remote access or via phone
- Carry out installations and upgrades of software via remote access
- Use of augmented reality (AR) technology where applicable
- Creating a service report and recordings of the service assignments in the ticketing system
- Providing remote assistance for the onsite Service Technicians with device installation commissioning and technical queries.
- Providing technical support for Key Account clients as required
- Providing onsite repairs installations offsite troubleshooting and support
- Providing preventative maintenance and repair of equipment (foodprocessing retail & industrial scales weigh price labeling and inspection systems as required)
- Responsibility for the spare parts inventory in the service department
- Proactive sales of our service products and services
Your qualifications
- Associated degree or equivalent training as a Communications Technician IT specialist in the fields of Electronics/Electrical Engineering
- Experience as a Technical Customer Service Agent
- Experience in repair and installation of PC based devices or processor controlled equipment in our case; weigh price labelling inspection systems and industrial scales
- Strong knowledge of operating systems and network technology
- Sound knowledge of electronics and basic knowledge of mechanics
- Capable of reading wiring diagrams schematics and spare part break downs
- Familiar with TCP/IP based connections and other system bus protocols
- Confident appearance ability to work under pressure initiative and organizational skills
- Reliability and professional dealings with customers
- Eager for continuous further training and education after comprehensive onboarding
- Customer focused and self motivated
- Good analytical skills for troubleshooting and diagnostics
- NRCS verification officer/repairer (nice to have)
Your application
We are looking forward to receiving your application.
Contact person
Alethea Botes
www.bizerba
Required Experience:
IC
Employment Type
Full Time
