Customer Service Desk and Inside Sales Professional 37292

The Role

The customer service desk and inside sales coordinator will be responsible for addressing customer inquiries ensuring they are processed in a timely manner resolving issues promptly and identifying sales opportunities to promote our products and services supporting the regional sales manager network.

Who are we

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11700 people based across 64 global manufacturing locations and 50 service centres. Recognised for an innovative edge and expansive portfolio Chart has a global leadership position in process technologies with products and services in applications such as hydrogen carbon capture energy recovery nuclear water treatment mining and LNG to name a few.

In 2023 Chart acquired Howden a leading global engineering business. Since 1854 Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors blowers fans steam turbines and rotary heat exchangers.

The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean clean power clean water clean food and clean industrials. Together we are advancing a more sustainable future by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planets most pressing issues.

What you will do

• Process incoming enquiries from customers and assign to relevant team or individual for action.
• Check and verify the origin and nature of request and completeness of information provided to enable efficient and high quality turnaround of responses.
• Verify account details and approve new accounts
• Actively engage with existing and potential customers to promote products and services.
• Identify customer needs and recommend appropriate solutions.
• Generate leads follow up on inquiries and close sales to meet or exceed targets.
• Prepare and deliver quotations and proposals to clients.
• Collaborate with the outside sales team to support larger accounts and opportunities.

What do you bring

Essential skills knowledge and experience

• Relevant business background in sales or customer service 3 years
• Understanding of market products service offerings and customer base in industrial process handling equipment
• Ability to follow processes and identify innovative ideas for improvement
• Ability to create and maintain strong relationship with customers and colleagues
• High standards on moral and ethics integrity is continuously apparent
• Strong interpersonal skills active listener clear and concise communicator (both oral and written) good collaboration skills
• Ability to adapt and work in a fastpaced environment while producing quality work
• Ability to work on multiple tasks potentially with conflicting time constraints
• Proficient in Microsoft Office Products

Desirable skills knowledge language & behaviours /Leadership behaviour

• Experience in using Customer Relationship Management (CRM) tools and reporting dashboards
• Experience in an aftermarket business preferably for engineered equipment and products as well as services direct or through channel partners
• Bachelors Degree in a technical or business area or equivalent experience
• 2nd European language (French Spanish German etc)

Weve put together some criteria that we think is important for this role but dont worry if your experience and expertise isnt an exact match. If you feel that you can add value to our role and to Howden more broadly we would welcome your application and be eager to learn more about you.

Our benefits

• A flexible hybrid working environment
• Generous holiday entitlement package totalling 33 days annual leave
• Howden Pension Plan with a maximum employer contribution of 7
• Enhanced Maternity Paternity shared parental and adoption leave pay
• Free onsite parking
• Healthcare cash plan
• Group Life Assurance plan at 3x salary
• Group Income Protection plan
• Access to My Howden Benefits & Wellbeing Portal Cycle2Work programme range of discounts across various retailers wealth of information to support health & wellbeing
• Dedicated Service free counselling physiotherapy financial support medical second opinion remote GP personal training nutrition consultations etc
• Opportunity to be involved in our ESG Bright Future initiatives STEM ambassador & volunteering
  

Chart is an equal opportunity employer...

The Company intention in respect of recruitment selection and promotion is to appoint the most suitable candidate for each job regardless of that persons race religious beliefs sex sexual orientation marital status age or disability.