System Administrator VI

The System Administrator will be responsible to ensure that the tasks required of the performancebased statement of work (PBSOW) are complete and deliverables are executed on time and to the satisfaction of the Task Lead Project Manager and government customer.

Essential Job Functions:

• Perform system administration for the operating systems for which they have responsibility.
  

• Administer Windows Network in an enterprise environment along with applicable Linux servers/devices. The Windows Network is 95 virtualized with VMware as the software and Flash and Hybrid Storage Arrays. This includes but is not limited to: DNS DHCP AD and IIS.
  

• Track vulnerabilities and perform patching on Linux systems to be in compliance with requirements set forth by DOI/IA.
  

• Establish file storage shares/folders with the proper ACL permissions; new and migrated.
  

• Be responsible for the security and administrative controls of service(s) and/or system(s).
  

• Responsible for Information technology on multiple computers or network devices represented within an onsite system and/or a remote site within the DOI/IA.
  

• Assist and make recommendations to the government for agencyspecific High Value Asset (HVA) identification categorization and prioritization using FIPS 199 and NIST 80060.
  

• Assist with agencyspecific risk assessments in order to identify categorize prioritize and manage HVAs.
  

• Assist in keeping the agencyspecific list of HVAs uptodate following federal guidelines and/or mandates.
  

• Utilize an Enterprise Comprehensive Patch Management program and follow the cycle that guides the normal application of patches and updates to system(s) along with specific security or other critical updates. He/She shall monitor server applications for availability latency and gateway queuing and maintain current knowledge of vendor upgrades and patches for both the server and client applications. The Contractor shall evaluate vendorprovided system changes/upgrades and provide recommendations. The Systems Administrator shall apply all patches upgrades and enhancements in accordance with OIMT configuration management procedures.
  

• Utilize Enterprise Patch Management technologies to mitigate vulnerabilities found throughout the enterprise to ensure compliance with requirements set forth by DOI/IA.
  

• Set up configure and document Windows servers and domain controllers for DOI/IA.
  

• Provide support and recommendations for the agencyspecific softwaredefined networking (SDN) solution and/or recommend and implement SDN solutions. This includes but is not limited to virtual server infrastructure and storage infrastructures.
  

• Provide support and/or implementation for the SDN solutions that encompass functional separation network virtualization and automation through programmability.
  

• Perform systems management and system monitoring and upgrade of all applicable DOI/IA systems.
  

• Schedule and run application jobs; develop and run customized and adhoc reports; and support data extraction and manipulation requests.
  

• Utilize new data storage and replication technologies to ensure that all data is managed to provide full backup(s) and Continuity of Operations (COOP) and disaster recovery (DR). The Contractor shall perform and monitor all server backups.
  

• Restore files and directories in response to user Service Center requests. Backup tapes shall be rotated and stored through OIMT procedures and the Contractor shall integrate tape backup and restore activities into the disaster recovery process; and ensure data backup and transfer to the OIMT designated COOP facility in accordance with the OIMT COOP and DR process.
  

• Provide technical assistance in enterprise network design and implementation. This includes virtualization of servers databases and applications.
  

• Provide support and recommendations and/or implementation for the agencyspecific Zero Trust Network solution for the agency datacenter and other agencies.
  

• Ensure new systems follow applicable OIMT configuration management procedures.
  

• Have extensive knowledge of architectural consideration for Zero Trust Networking using best practices for datacenter and agency implementation.
  

• Monitor the server application system and security logs using various tools such as Microsoft Operational Management server VMWare vSphere Qwest Change Auditor and Oracle Enterprise Manager.
  

• Document current procedures which relate to these tasks
  

• Work with other staff in developing and documenting new procedures for these tasks listed in this Task 3.
  

• Design implement and support systems in support of the DIO Division of Systems functional responsibility.
  

• Provide daytoday support of the DOI/IA Active Directory as defined by the Federal Functional/Task Lead.
  

Application upgrades will encompass the migration of the existing legacy systems into the OIMTs preferred platform. Currently the targeted platform for application front ends is a Microsoft C# .NET webbased platform. All updates and upgrades will take into consideration that some systems utilize an AIR GAP replication process. All changes to the system will accommodate and/or improve this functionality.
Provide technical support pertaining to any development requirements including Capital Planning reporting requirements.

• Participate in requirements gathering and analysis of various DOI/IA systems as defined by DOI/IA and determine feasibility and valueadded.
  

• Maintain and upgrade applications and IT systems which includes full security documentation and reporting features. Full and complete documentation of system specifications database definition/specifications fieldsite enduser manuals Standard Operating Procedures full online help and Internet version updating capabilities as required.
  

• Provide and update all of the documentation for all applications and IT systems as defined within the DOI Software Development Life Cycle (SDLC) and also provide any documentation required for the Assessment and Authorization (A&A) process Change Management Security and Operations which includes any other documentation required by the Policies Regulations and Laws that pertain to government information systems development and operations.
  

• Develop and implement any new or changed policies regulations and laws that pertain to the functionality provided within DOI/IA applications and IT systems.
  

• Provide technical support to OIMT when required at meetings and presentations to program staff program management and any other entity deemed by OIMT as a customer stakeholders management or partner. This may require travel to the locations of these entities or locations where such activities take place.
  

• Create and maintain a source code checkout and checkin process to ensure the government is at no time at a loss of source code work developed.
  

• Maintain upgrade and develop screens and reports and design database architecture and work processes for all DOI/IA applications and IT systems.
  

• May be required to give or assist in giving presentations on applications and IT systems at designated meetings throughout the year which will require travel.
  

• Support mobile training classroom which requires the maintenance of the mobile training environment and may require travel to the locations where the training is being held.
  

• Shall be responsible for implementing and maintaining the OIMT Architecture throughout the enterprise in coordination with OIMT DIO DIS and Program management.
  

• Use life cycle development methodologies to analyze develop document and implements information systems.
  

• Assist in the administration of the DOI/IA enterprise including user account management data organization performance tuning and overall system operations.
  

• Assist OIMT with the program offices and Tribes on application implementation and software licensing.
  

• Provide broad based user support for end users including troubleshooting systems support data management collection integration and training.
  

• Provide extensive Microsoft Active Directory support and implement best practice policies to secure and protect user and computer assets in the domain. This includes but is not limited to implementing and/or managing rolebased access control least privileged access and privileged account management.
  

• Provide extensive Microsoft Active Directory support and implement best practice policies for Group Policy Objects (GPOs) in order to secure user and computer assets in the domain. This includes but is not limited to implementing and/or managing Security Technical Implementation Guides (STIGs) operating system and application hardening configuration and/or secure OS and application baselines.
  

• Work on projects involving any new or existing application implementations that require access or will exchange data with the DOI/IA Active Directory that may have an impact on the existing or planned systems.
  

• Assist OIMT in the administration of applications and Active Directory within available test environments on separate systems from production for patch testing version changes and troubleshooting.
  

• Administer Active Directory and application servers to ensure adherence to standards developed and implemented by OIMT.
  

• Ensure where technically possible that all applications will be standardized on the preferred platform provided by DOI/IA requirements and administration of applications and IT systems.
  

• Where technically possible the contractor shall ensure that all applications are standardized on the preferred OS of the OIMT and administration of applications and IT systems.
  

• Systems support for providing necessary hardware and OS configurations needed for Active Directory and application support in all environments.
  

• Utilize and administer centralized monitoring system to discover and deliver problem alerts or potential problem alerts for the Active Directory applications and IT systems.
  

• Make changes to DOI/IA production systems and applications such as creating new accounts scheduling jobs password changes and modifications to server configurations.
  

• Ensure that any changes to production environments follow proper change control procedures.
  

• Ensure that all system administration activities follow established OIMT guidelines and procedures.
  

• May be required to write/update documentation as required for any work performed that requires documentation per BIA guidelines or by direction of the Federal Functional/Task Lead.
  

• Provide systems support for providing necessary hardware and OS configurations needed for database and application support in all environments.
  

• Receive incoming telephone inquiries and respond according to established protocols and procedures. The contractor shall provide information to callers or transfer them to appropriate personnel. The contractor shall track caller information and related data in an automated enterprise system. The contractor when working with customers shall maintain a clear courteous and patient manner.
  

• The contractor shall troubleshoot applicationspecific problems and advise staff on appropriate action.
  

• Grant user privileges for all DOI/IA applications and IT systems users when appropriate authorization is present.
  

• Perform UT1 and UT2 testing of enhancements and bug fixes to all applications and IT systems.
  

• Integrate all applications and IT systems application to Service Center functionality and into OIMT Service Center Ticket System
  

Necessary Skills and Knowledge:

• Ability to serveas an SME for information technology projects
  

• Ability to support Microsoft and Linux Operating systems.
  

• Knowledge of other Microsoft Products used to manage an enterprise operation.
  

• Ability to develop project management documentation.
  

• Ability to work without guidance.
  

• Ability to lead projects.
  

Requirements

Experience Required :

• A minimum of 4 years of related technical experience in supporting Information Technology environment at the server/data center level.
  

• Prior support experience would include (but not limited to): backup and recovery of systems patching of systems providing Tier II/III support to lower tiers performance tuning hardware upgrades operational configurations resource optimization etc.
  

• Associate degree or Certificate from a technical training institute