System Administrator

At Lifescale Analytics we help achieve data driven decisions by leveraging strategic technologies to create innovative solutions that ultimately help our clients to navigate their ever-changing data have an opportunity for a System Administrator. The candidate must reside in Tallahassee or the surrounding area and report in office 5 days a week. Telecommuting will not be considered Travel and relocation expenses will not be covered by the client or employer. This job is to be performed onsite Monday-Friday during business hours.

Applicants responding to this position must be a US Citizen and will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information. Must have lived in the US for the past 5 years.

The Employer will not sponsor applicants for any employment visas at hiring or in the future including but not limited to H-1B EAD or OPT visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Scope of Services:

• Search of a Systems Administrator to play a key role in assisting the Strategic Architecture Services team with monitoring troubleshooting and maintaining Power Platform and SharePoint servers and sites.
• The Systems Administrator will be responsible for working on projects systems and/or issues of medium to high complexity and will be expected to provide daily operations support maintenance and administration for SharePoint Servers.
• This position requires ownership of complex issues in order to support Department business.
• Must interface with members of the OIT and user community to coordinate activities relating to the administration of Power Platform development projects and SharePoint sites.
• Provides technical consultation and support to users and other Department staff.

Primary Job Duties/Tasks:

This resource will primarily be tasked with supporting the Power Platform and SharePoint environments including but not limited to the following:

• Manage maintain and troubleshoot the Power Platform applications and the SharePoint on-premises and online server environments to ensure security availability and performance.
• Establish new Power Platform and SharePoint system specifications by consulting with users and analyzing workflow access information and security requirements.
• Upgrade SharePoint systems by conferring with vendors; developing testing evaluating and installing enhancements.
• Provide user support and resolve incidents related to Power Platform and SharePoint functionality permissions and access control.
• Assist Power Platform users with simple applications automated workflows and dashboards.
• Perform regular site audits monitor usage and ensure optimal performance for SharePoint.
• Generate reports on usage issues and ticket resolutions for Power Platform and SharePoint.
• Collaborate with end-users to understand requirements and recommend appropriate Power Platform and SharePoint solutions and enhancements to improve functionality efficiency and user experience.
• Maintain documentation for Power Platform and SharePoint solutions including design documents best practices user guides and troubleshooting guides.
• Conduct Power Platform and SharePoint training sessions and create knowledge base articles for common user issues.
• Work closely with other business offices to ensure seamless integration with other enterprise systems.
• Update job knowledge by participating in educational opportunities reading professional publications maintaining personal networks and participating in professional organizations.
• Protect the organizations value by keeping information confidential.
• Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Support other IT staff including developers. 16. Other duties as assigned.

Education:

• Bachelors degree in Computer Science Information Systems or other related field. Or equivalent work experience.

Experience:

• Must have knowledge of SharePoint Online and/or On-Premises administration including site management permissions and content management.
• Must have knowledge of supporting Power Platform applications including Power Apps Power Automate and Power BI.
• Must have knowledge of Microsoft products including Office 365 OneDrive and Teams in an extensive environment.
• Must have knowledge to troubleshoot and resolve system application and integration issues for Power Platform and SharePoint.
• Knowledge of governance and compliance best practices within the Power Platform and SharePoint environments.
• Knowledge of diagnosing and resolving technical issues using analytical and problem-solving skills.
• Knowledge of basic network concepts and web-based application troubleshooting.
• Knowledge of creating and maintaining user guides technical documentation and knowledge base articles.
• Knowledge of IT service management platforms (e.g. ServiceNow) for ticket management and incident resolution.
• Knowledge of IIS Administration a plus

Job Specific Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply specific knowledge skills and abilities in the following areas:

• Strong familiarity with all Microsoft Office products specifically the Office365 (M365) software group.
• The ability to multi-task appropriately prioritize work with minimal supervision and achieve results in a fast paced environment is required

Personal Attributes:

• Able to be trusted with sensitive information
• Accountable team player who believes no task is too small or too big to tackle
• Possess a high level of honesty and integrity in all matters
• Experience at working both independently and in a team-oriented collaborative environment
• Advanced interpersonal written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to conduct research into issues and topics as assigned
• Can conform to shifting priorities demands and timelines through analytical and problem-solving capabilities
• Must be able to learn understand and apply new things quickly
• Ability to effectively communicate ideas
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and creative problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge skills and abilities in the following areas:

• Initiative: Must be able to comprehend assignments organize workload and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication: Can clearly convey information in both written and verbal formats to individuals or groups in a wide variety of settings (i.e. project team meetings management presentations etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e. business office public or other agencies). Able to assess the needs of the customer provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound well-informed and objective decisions utilizing critical thinking skills and analysis.
• Flexibility: open to change new processes (or process improvement) and new information. Can adapt in response to new information changing conditions or unexpected obstacles. The ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness courtesy understanding and politeness to others
• Leadership: Motivates encourages and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify evaluate and use sound judgement to generate and evaluate alternative actions and make recommendations as accordingly.
• Team Building: Encourages inspires and guides others toward accomplishing the common goal as an equal member of the team.
• Quality Assurance: Knowledge of ideologies techniques and tools for quality assurance and control. The ability to put ideologies techniques and tools into practice.