College Engagement Administrator - College of Social Sciences - 57358Z25 - Grade 4
College Engagement Administrator - College of Social Sciences - 57358Z25 - Grade 4
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
£ 27166 - 28768
1 Vacancy
Job Description
Position Details
College of Social Sciences
Location: University of Birmingham Edgbaston Birmingham UK
Full time starting salary is normally in the range 27166 to 28768 with potential progression once in post to 32145
Grade: 4
Full Time Fixed Term contract up to March 2026
Closing date: 8th April 2025
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sectorleading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5000professionalservices jobs in a widerange of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on site.On campus we have a stateoftheart sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Background
The College Engagement Administrator is a member of the College of Social Sciences Professional Services Team and provides professional and proactive administrative support to complying with legal and university regulation (with a focus on UKVI).
The specific duties undertaken by the College Engagement Administrator will be informed by the College Apprenticeships and Engagement Manager and the College Apprenticeships and Engagement Officer. The post holder will be responsible for working with School Education Support teams to ensure that electronic records are audit ready and compliant as well as following up on missing evidence and any other duties to meet our legal and internal obligations.
Occasional weekend work may be required (for which advanced notice will be given).
The post holder will be expected to be flexible in supporting other areas (e.g. other areas within the College Education Team Schools other Colleges) to assist the College Apprenticeships and Engagement Manager and the College Apprenticeships and Engagement Officer in contributing to the Universitys Strategic Priorities.
Role Summary
To provide proactive administrative support in the relevant department working as part of a team or on own initiative.You will have the ability to manage your work without needing to refer to others for most of your time order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.
Administrators may work in any area of the University; with large groupings in HR Finance and School/College Hubs. You will be able to develop a wide range of skills both technical and administrative and may also have the opportunity to lead on specific tasks within a team.
Main Duties
- To work with colleagues in the administration of College Engagementincluding:
- Work as a team and with the College Apprenticeships and Engagement Officer to ensure engagement is administered in line with the College Reasonable Diligence Engagement Guidance and International Student Team (IST) guidance.
- Assist in the delivery of standardised and robust Student Route compliance administrativeand operational systems within the College. Implementing and communicating asappropriate.
- Use a variety of complex University systems and processes to research manipulate analyse and interpret sets of data and produce routine reports.
- Proactively ensure that electronic student evidence files are kept up to date.
- Creation of resources for monitoring student attendance at taught and distance learning sessions where applicable.
- Use of the Learner Analytics Dashboard to analyse student engagement and attendance data manipulating this data for Reasonable Diligence reporting and flagging concerns with other teams within the College and University.
- Investigate and respond promptly to engagement queries providing guidance and resolving queries from initial contact to resolution.This will include recognising when queries need to be referred elsewhere for example to wellbeing services.
- Check student files are always audit ready.
- To use and maintain relevant master spreadsheets to support operationalcompliance planning delivery and monitoring.
- Providing School Education Support teams with an initial point of contact for student engagement matters referring to other contacts within the School College and University whereappropriate.
- Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.
- Support equality and values diversity moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- To work as a member of the Colleges professional services team in proactively fostering effective flexible and efficient administrative interfaces across the College(s) and University offices to help provide coordinated approach toEngagement.
- To ensure that the role and its responsibilities are delivered in accordance with procedures and regulations as defined by both the College of Social Sciences and the University of Birmingham; to be proactive in offering advice based on these regulations and procedures to students and staff where required and appropriate; and to contribute to the objective of making the School College and the University a friendly place for students staff andvisitors. The specific areas of responsibility and/or tasks may change from time to time in accordance with the requirements of the College and its priorities of thetime.
- To undertake such other duties as may be reasonably required by the Apprenticeships and Engagement Officer (or nominee).
Required Knowledge Skills Qualifications Experience
Essential
- Some professional experience in similar roles; and GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualification).
- Demonstrable experience of using Microsoft Office applications using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent and an aptitude for learning new IT packages and systems.
- Excellent interpersonal organisational team working and communicationskills.
- Ability and demonstrable experience of working accurately and paying close attention to detail.
- Demonstrable ability to prioritise own workload and to complete all tasks accurately even when working to challengingdeadlines in a collaborative team environment.
- The ability to support other team members.
- Demonstrable ability to manage own workload autonomously and work as an effective team member.
- Demonstrable ability to provide effective high quality customer service and to make suggestions relating to serviceenhancements.
- The ability to cope with change in a fast moving dynamic environment where change is often required immediately.
- An understanding of the importance of equality and diversity in the workplace.
- The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures.
Desirable
- Demonstrable experience of working within a Higher Education and/or educational environment.
- Demonstrable experience of working in customerdriven service.
Dimensions
You will not be required to line manage anyone in this role or manage a budget.
Planning and Organising
You will be required to manage and prioritise a varied workload to deliver within required time frames.
Problem Solving and decision making
You will be working under the direction of a senior manager but with some autonomy to deliver the outputs required.You will be working within the framework of existing policies processes and procedures for the University and the College.You will take day to day decisions on answering queries and will be expected to refer queries on as appropriate.
Internal and External relationships
This role will be liaising with internal colleagues and stakeholders and possibly external stakeholders as well with an expectation on maintaining good working relationships with all.
Informal enquiries to Emma Baker email:
View our staff values and behaviourshere
We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
