Associate IT Support Helpdesk College Student Part-Time
Associate IT Support Helpdesk College Student Part-Time
Posted on :
09-04-2025
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1 Vacancy
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Job Description
As Associate IT Support / Helpdesk (College Student PartTime) at realworld one you will play a crucial role in supporting our team and customers across the Americas with a primary focus on North America. Youll manage Mixed Reality (MR) equipment setup troubleshoot technical issues and facilitate handson workshops. Committed to meeting our high standards of excellence and quality you will perform at your best maintain a strong focus on exceeding customer expectations and represent realworld one with professionalism and dedication.
With a commitment to delivering outstanding service youll ensure smooth operations foster trusted relationships and embody realworld ones values in every internal and external interactions.
This is a remote role but will occasionally require onsite presence in Frisco TX. Therefore candidates must be located in the North Dallas / Frsico / Plano / Denton area.
Responsibilities
- Set up configure and ship MR equipment and hardware systems to customers ensuring timely and accurate delivery.
- Provide firstlevel technical support to employees and external customers addressing inquiries and resolving issues promptly to maintain smooth operations.
- Meticulously maintain and organize inventory of all hardware and MR equipment ensuring optimal stock levels and readiness for deployment.
- Assist Windows users with technical support troubleshoot issues and perform account maintenance as needed.
- Conduct onsite workshops with customers focused on hardware installation and usage building relationships ensuring customer satisfaction and representingrealworld one with professionalism and dedication.
Qualifications
- Currently enrolled as a sophomore or junior in a degree program and available for parttime work during the academic year.
- Strong understanding of IT technologies with a keen interest in MR/VR/AR and hardware systems.
- Friendly customerfocused personality committed to delivering highquality service exceeding customer expectations and representingrealworld ones values with professionalism.
- Excellent organizational abilities with an independent and proactive working style.
- Highly motivated with a handson mentality eager to contribute to a dynamic team focused on excellence and quality.
- Strong communication and customer interaction skills with the ability to build lasting relationships ensure customer satisfaction and represent realworld one positively in customer interactions.
About realworld one
realworld ones mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Clients include several major companies such as Lonza Sartorius Cytiva ZEISS BioRad Agilent Technologies Beckman Coulter Life Sciences QIAGEN Hologic and GEA Group.
Required Experience:
IC
Employment Type
Student
Key Skills
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