Account Manager
Account Manager
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Develop and execute customer retention strategies to reduce churn and increase customer loyalty
- Analyze customer feedback and data to identify trends pain points and opportunities for improvement
- Collaborate with the sales marketing and customer service teams to align retention strategies with business goals
- Implement targeted campaigns to engage atrisk customers and reengage inactive customers
- Conduct regular followups with customers to ensure their needs are being met and to gather feedback
- Resolve customer issues and complaints promptly and effectively ensuring a positive customer experience
- Monitor and report on key retention metrics and KPIs to track the effectiveness of retention initiatives
- Provide personalized recommendations and solutions to customers based on their specific needs and preferences
- Develop and deliver training programs to educate team members on customer retention strategies and best practices
- Maintain uptodate knowledge of industry trends best practices and competitor activities related to customer retention
Required Skills:
- Ability to effectively demonstrate product features and benefits to clients
- Exceptional interpersonal and customer service skills with a proven track record of managing and nurturing client relationships
- Strong problemsolving skills and the ability to address client concerns with confidence
- Ability to guide clients through procurementrelated activities
- Strong organisational skills and attention to detail
- Knowledge of Service Level Agreements and their importance in account management
- Excellent verbal and written communication skills
- Proven ability to manage renewals and retain clients
- Strong sales acumen with the ability to identify upsell opportunities
- Prior SaaS experience is a must
- 35 years of experience in account management
This role is for the Americas region so you must be willing to doUS shifts. Prior Experience managing the region/US customers will be a plus. The role will be based out of India.
Required Experience:
Manager
Employment Type
Full-Time
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