Enterprise Service Leader Senior Area Service Leader - Chicago IL
Enterprise Service Leader Senior Area Service Leader - Chicago IL
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$ 119680 - 179520
1 Vacancy
Job Description
Job Description Summary
The Senior Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area for the largest most complex customers across the market. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of Biomedical Technicians Field Engineers Program Coordinators and/or Area Service Leaders. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility market share and profitability.Job Description
Key Roles and Experiences
Own and manage current customer relationships across a designated sites or territory ensuring customer success and satisfaction.
Driven by an inclusive & diverse culture of focus ownership & trust win together and have fun
With a lean and safetyfirst mindset
Always with unyielding integrity & compliance
Total ownership of install base in the area and contract renewals partnering with DOS/HSAM to ensure retention of a designated customer list.
Ownership of on recalls and PMs.
Accountable for QPR with Account Community including but not limited to (site leads HSAMs MSDs and the commercial team)
Resource (day to day) Planning (vacation installation escalated service calls) and CSO Owner ship
Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally understands complex customer infrastructure applications and service solutions and issues to ensure customer success.
Accountable for driving profitability (VCP Metrics T&L RealTime closure) delivery and growth of assigned customers. Supports participates and drive local VCP initiatives.
Support commercialservice targets additional revenue opportunities within the assigned customer base with support from regional leaders.
Knowsunderstands contractual deliverables execute and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.
Support strategies with GEHC teams gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.
Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.
First point of contact for rejected calls(CARES or OLC)
Manages Oncall processes
Qualifications/Technical Requirements:
Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.
Previous People Leader experience.
Strong oral and written communication skills. Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document plan market and execute programs.
Proven experience leading a team managing customer relationships
Ability to understand customer issues and drive resolution whether technical or business related.
Preferred
Prior experience managing a Field Service team in equipment maintenance.
GE Healthcare Service or Operational experience
Prior field sales or field service experience.
An inclusive leader that builds a connection through personal involvement and trust.
Proven ability to influence and drive change.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
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For U.S. based positions only the pay range for this position is $119680.00$179520.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Required Experience:
Senior IC
Employment Type
Full-Time
