Senior Data Migration Specialist
Senior Data Migration Specialist
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Job Description
Summary:
We are looking for a technical and skilled Senior Data Migration Specialist to add value energy and technical expertise to our team. You have not only the technical chops but also have mastered the art of customer experience to deliver on data migration consults as part of a customers full life cycle. You like building and creating tools are a troubleshooting expert and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met but exceeded.
This role is available to candidates in Burnaby or Toronto.
What your team does:
The Data Migrations team at Clio as part of our Customer Success Department specialize in migrating customer data from legacy products into Clio. This can range from exporting data importing data processing data and the cleansing of data. Extract transform and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.
This is a team assembled to specifically tackle the need to enhance the customer experience and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart engaged and fun.
What youll work on:
Performing data transformations/validations based on customer needs and workflows including but not limited to LPM data Documents and Financial history;
Providing superb customer service throughout the data migration process;
Designing building and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources map and transform customer workflows and load into Clio products;
Being the goto migration lead for Mid Market customers Assisting with scoping & timelines presale and acting as a proactive player with the CSM & Onboarding specialist through the early customer journey;
Talking to potential professional services customers to position the value of migration packages and assist with closing opportunities;
Planing leading and owning projects from endtoend and participating in crossdepartmental initiatives to help build a worldclass migration experience;
Being confident articulate and sensitive to the needs of customers and internal partners;
Contributing regularly to our customerfacing knowledge base;
Partnering with other members of the Customer Enablement and Technical Escalations teams to develop processes around the design development and testing of data transformation extraction and training activities;
Gaining a deep understanding of and staying up to date with the Clio product and common workflows;
Always looking for and being curious about process and technology improvements to enhance the customers journey and automate the function of the role;
And other duties as required.
What you bring:
Healthy customer obsession and focus on delivering exceptional client experience;
5 years of data migration experience;
35 years of experience with coding/scripting/SQL queries (ex. Python);
Advanced expertise in Microsoft Excel;
A proactive mindset constantly thinking outside the box to employ creative solutions where appropriate;
Effortless communication skills confident and sensitive to the needs of customers (internal and external) of all abilities;
Bachelors degree in Computer Science System Engineering Information Systems or equivalent.
Serious bonus points if you have:
Experience with financial or document migrations preferably in the legal tech space;
Experience with Salesforce or other SaaS tools;
Experience developing with APIdriven applications.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture atclio/careers
Required Experience:
Senior IC
Employment Type
Full-Time
