Partner Success Associate
Partner Success Associate
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit ourBoomi Careers page to learn more.
We are seeking a strategic and detailoriented Partner Success Associate to assist with operational post sales support in a SaaS environment. In this role you will work closely with our Partner Success Team to bring operational solutions to our Partners enabling that drive growth efficiency and boost customer sentiment by removing friction and streamlining business processes.Your expertise will play a crucial role in supporting our Partners have a successful customer journey.
Location Bangalore
What youll do:
- Customer Orientation: Welcoming New Customers to the Platform and making sure they have what they need operationally to get started
- Billing inquiries handling: Responding to customer questions about their invoices and addressing any billing discrepancies.
- Data analysis: Analyzing customer usage patterns to identify potential billing issues or opportunities for upselling.
- Customer retention: Working to minimize customer churn by addressing concerns promptly and providing clear explanations.
The Experience you bring:
- Education: Bachelors degree in Business Finance Information Systems or similar
- Experience: 3 years of sales and/or success operations with a strong preference for candidates from SaaS or subscriptionbased industries
- Technical Skills:
- Proficiency in SalesforceExcel PowerBI
- Analytical Skills: Understanding of customer lifecycle and subscription agreements and invoices
- Soft Skills: Excellent communication and collaboration skills with the ability to translate complex concepts into simple explanations
#LINR1
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
IC
Employment Type
Full Time
