Associate Help Desk Support Technician
Associate Help Desk Support Technician
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Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
10 Hours Evening Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.50 $26.50Pay starts at $16.50 and increases according to years of applicable experience.Union Position:
NoDepartment Details
Summary
Associate Help Desk Support Technicians will provide frontline technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.Job Description
The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to nextlevel support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for nextlevel support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associates degree in technology related field strongly preferred.Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Required Experience:
IC
Employment Type
Full-Time
