Key Accounts Manager
Key Accounts Manager
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$ 103168 - 180523
1 Vacancy
Job Description
Closing Date to Apply: Until Filled
Salary: $103168.00 $180523.20
Typically selected candidates are hired at a salary rate between the minimum and midpoint of the range.
Benefits: This link below will provide you with Grant PUDs benefit that may be available if hired different employee types are eligible for different benefits.
Grant PUD Unified Insurance Program (uipwa)
Position Summary
Under limited supervision perform all aspects of large customer care ranging from account management issue resolution program improvement and attract new accounts. Oversees Grant PUDs relationship with industrial customers servicing large financially critical accounts. Implement manage and develop improved relationships with key accounts and set customer experience as a mindset through all Grant PUD employees contractors and vendors keeping service front of mind.
Essential Functions
Essential functions as defined under the Americans with Disabilities Act may include any of the following representative duties knowledge and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include but are not limited to the following:
- Retain key accounts in rate classes above their costs of service with sensitivity around Grant PUD business needs and objectives; advocates for clients within Grant PUD as a representative for their needs; acts as main point of contact for appointed key accounts; serve as a trusted energy advisor and customer advocate; facilitate customer understanding of industry issues rates pending legislation and the impact to their operations; provide input guidance and feedback on customer service standards guidelines and processes affecting large customers.
- Retain current industrial customer base by building a collaborative relationship built on outstanding customer service; assist in attracting new industrial customers to Grant PUD by leveraging established relationships and representing Grant PUD at industry events; oversee and coordinate analysis of key customer accounts including strategic or confidential planning issues infrastructure needs and outage coordination; assist in the development and management of customer agreements; assist with Utilitywide strategic initiatives to develop implement and achieve business plans and initiatives.
- Ensure all policies are being upheld constantly and communicated to all appropriate parties; participate and suggest revisions to policies that impact Grant PUDs large customer care; assist in determining proper metrics to assess the effectiveness of programs and services. Promote Grant PUDs conservation efforts with industrial customers.
- Develop and maintain customer profiles and consumption billing and customer specific information vital to providing seamless customer service; maintain open active lines of communication with key accounts.
- Performs related duties as required or assigned.
- May operate a district vehicle.
- Demonstrated commitment to Grant PUDs mission vision values strategic plan and Grant PUD/IBEW Local 77 Code of Excellence. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
- Understand and adhere to compliance requirements for this position that may include laws regulations security guidelines Grant PUD policies & procedures.
- Actively participate in all aspects of our safety program including but not limited to:
- Following all safety policies and procedures.
- Alerting supervisors and coworkers to unsafe or hazardous working conditions.
- Reporting any safety incidents or close calls within 24 hours to your supervisor; and
- Accepting feedback from supervisors and coworkers regarding your own safety performance.
Required Qualifications (Education Experience Licenses & Certifications):
- Bachelors Degree in business engineering customer service marketing or related field or 2 additional years of relevant experience in lieu of degree.
- Five 5 years of experience in customer service marketing public affairs finance management or similar field of work.
- A valid drivers license with no driving restrictions.
Preferred Qualifications (Education Experience Licenses & Certifications):
- Experience with how Transmission and Distribution electric systems operate.
- Experience with utility rates operating policies and contract management.
- Experience in the utilities energy or public sector industries particularly in managing large customer accounts.
- Demonstrated success in building and maintaining relationships with key accounts.
- Proficiency in CRM systems data analytics and rate/billing analysis to support decisionmaking and account management.
Other Knowledge Skills & Abilities
- Knowledge of concepts principles theories and methods surrounding large customer care; sales and account management methods to provide outstanding customer service; project management tools and techniques; financial competences with an attention toward detail.
- Skill in exercising good judgement and making well informed decisions under pressure; written and oral interpersonal communication; identifying and analyzing potential problems with limited data; workflow and time management; utilizing MS office products; customized financial billing and customer service software tools and applications.
Physical Requirements
- Position may be eligible for hybrid work arrangement: Yes No
- Majority of work is performed in a standard office setting.
- Will perform work onsite at the locations of the assigned Business Units.
- Typical shift of employees in this position: 8 hours 9 hours 10 hours 12 hours
*For a full list of requirements the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).
The statements contained herein reflect general details as necessary to describe the principal functions for this job the level of knowledge and skill typically required and the scope of responsibility but should not be considered an allinclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas.
Required Experience:
Manager
Employment Type
Full-Time
