Systems Analyst 2 - SOE Image Management

What success looks like in this role:

The Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Handson experience in the creation & update / Refresh of gold images along with hardware evaluation/integration is required. Develop/update Task sequence and knowledge of various deployment methods. Proficient knowledge of software/patch deployments is required.

Responsibilities and Accountabilities:

• Deliver and lead a team in delivering Image Management services which includes creating customized Windows images from source Windows 10/Windows 11 migration tier 3 incident management
• Test of software packages created for distribution via SCCM 2012 R2 and SCCM 2016.
• Creation further development and maintenance of SCCM task sequences for OS deployment
• Evaluation of new Windows 10 GPOs
• Strong understanding of VDI infra and provisioning templates
• Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer internal operations and service delivery teams
• Coordinate critical customer issues as well as new release and change implementations.
• Update and maintain operations manual and contractual reports
• Identify areas of improvement in the account propose and oversee implementation of CSIPs
• Approve implementation of technical documentation
• Developing and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc. from the source as per customer requirements using tools such as MDT SCCM Windows ADK / LANDesk / Altiris when working as an individual contributor for small to mediumsized accounts
• Test and integrate device drivers for new hardware models if working as an individual contributor for small to mediumsized accounts.
• Interact with SDMs and clients as required to gather endtoend requirements of the build document them and get signed off.
• Conduct peer review / Quality assurance for builds or changes being carried out by peers.

You will be successful in this role if you have:

• NV1 Security Clearance is required.
• Must be an Australian Citizen
• Strong understanding of ITIL specific to Change & Release management
• Ability and willingness to take direction from team Lead SDM and Client Executives
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and endusers
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

Certifications:

• ITIL Foundation (optional)
• Certification on Configuration Manager (Opt

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