Digital Release Support Manager
Digital Release Support Manager
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Job Description
Music is Universal
Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email
A Side: A Day in The Life
UMGs Digital Operations team globally facilitates the setup and delivery of digital products to Universals commercial digital business partners. The team works closely with and supports UMGs labels to ensure the timely delivery of metadata and assets using global digital supply chain systems and processes. The focus of this role is to work with the EMEA Operating Companies and labels to ensure they are aware of the relevant processes timelines and best practices that facilitate the successful delivery of content to digital business partners.
The Digital Release Support Manager works with EMEA labels and territories to ensure the timely availability of label product on digital retail stores globally; this individual will monitor from setup to delivery investigate and resolve product issues ideally before delivery to Business Partners and where necessary facilitate track or fix issues in UMGs global systems. The individual must be capable of assessing and understanding issues and prioritising their resolution as well as feeding back information to the label appropriately.
A key objective of the role will be to ensure that the digital products delivered to business partners meet a high quality (data and assets) consistently; as such the individual is the key point of contact for internal company stakeholders regarding any issues pertaining to setup and delivery of digital releases.
The individual will help to identify knowledge gaps train and advise labels and territories on global digital release management monitor source system due diligence and best practice and where applicable communicate changes to support new requirements to the Digital Ops and tech teams to enhance global systems.
B Side: Skills & Experience
Key contact for EMEA labels & designated territories for thorough guidance with digital product set up and delivery to business partners globally.
Able to confidently assist the labels with global release plan including thorough knowledge of all UMG markets and related digital product requirements and processes.
Helping the label troubleshoot their digital releases and to proactively identify any potential issues in advance of product entry into the global supply chain .
Endtoend priority release monitoring of digital products through the supply chain systems and processes until delivery to digital business partners.
Organise territory/label catchup meetings periodically with agendas and action points.
Awareness of new developments in the global supply chain and to work with Digital Ops Training and Communications to ensure EMEA label Production staff are fully briefed when new features are launched.
To have a thorough knowledge of UMGs global business partners and how they operate and to be able to guide product set up by the labels accordingly.
Support of product deliveries and ongoing amendments for Apple specifically including metadata updates and artist profile remapping requests as well as maintenance of internal Apple Wiki page
Communication and resolution of missing or incorrect data and assets as well as change management of data and assets accordingly.
Ability to instil best practice with digital release management within the labels and territories ensuring that product setup is optimum and to question with confidence where necessary.
Attend all relevant Digital Operations meetings ensuring collaboration and key learnings are shared throughout the group and in turn passed back into the labels.
Manage the timely resolution of Apple requests and iTunes tickets in line with label and territory wishes where Apple specifications are adhered to. Ensure that any urgent ongoing issues are passed over to US/APAC counterparts at close of business and that tickets which contradict the Apple specification are properly escalated internally.
Provide technical and best practice expertise regarding UMGs global digital supply chain processes and systems and be able to communicate these to the appropriate audience.
Run and analyse any relevant reporting / KPIs and feedback to Digital Operations on label / territory performance helping to identify areas for improvement.
Raise prioritise and track any issues with UMGs chosen issue tracking software and Service team.
Support business critical issue resolution for key products as well as timed releases outside of core business hours if necessary.
Escalate any issues to Senior Director Digital Operations EMEA appropriately.
Person Specification
Essential:
- Strong attention to detail and excellent communication skills.
- Excellent organisation and timemanagement skills.
- Experience working in digital supply chain and /or digital production / operations.
- Knowledge of key digital formats and digital distribution systems.
- Knowledge of the global music market and key global partners.
- Excellent attention to detail and the ability to manage key data across multiple systems.
- Excellent interpersonal skills with the ability to communicate effectively often regarding complex issues with people at all levels.
- Experience working with high profile digital projects and senior management.
- Good IT skills: Microsoft Office Excel proficiency would be an advantage.
- Solutions and results driven conscientious with a desire to see a job through to conclusion.
- Ability to identify improvements to current working methods and systems and implement change.
- Ability to work effectively under pressure and maintain a professional manner.
- Adaptability to manage work where necessary outside of office hours.
Desirable:
- Proven track record of digital operational experience
- Good overall understanding of different roles throughout a recording company
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3 and 9
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.
Job Category:
Manufacturing Logistics & Supply ChainRequired Experience:
Manager
Employment Type
Full-Time
