Specify Software Helpdesk Assistant
Specify Software Helpdesk Assistant
Posted on :
09-04-2025
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1 Vacancy
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Job Description
- 30 Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software no experience with Specify needed).
- 25 Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
- 20 Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
- 15 Create and track userreported issues using a variety of channels such as email and GitHub.
- 5 Create documentation on different aspects of the use and implementation of the software.
- 5 Assist with special projects administrative reports and other duties as assigned.
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
1420 hours during semester up to 40 summers
Contact Information to Applicants
Theresa Miller
- Undergraduate student in good standing at the University of Kansas.
- Good verbal and written communication skills as evident in application materials and an informal interview.
- During the semester term of the appointment the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1 have been enrolled in no less than 6 hours in the past spring semester or 2 be preenrolled in upcoming fall semester in no less than 6 hours or 3 be enrolled in summer session or 4 be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments)
- Customer service experience.
- Prior work experience ideally some kind of detailoriented work.
- Good working knowledge using Windows macOS or Linux operating systems.
- Must be available to work a minimum of 14 hours per week during the Fall and Spring semesters and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed during the hours of 8 AM5 PM Monday through Friday. Must be available starting Spring 2025 then ideally into the summer and Fall of 2025 as well. Planned vacations and breaks from campus are fine.
- Familiarity with spreadsheet or database software.
- Familiarity with museum practices especially databasing practices.
- Ability to interact openly and communicate clearly with teammates and the ability to prioritize schedule and complete project tasks.
- Strong problemsolving skills and the ability to learn quickly.
- Work Study students preferred.
Position Overview
Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware) to take on various software support activities as part of an engaged supportive and friendly workgroup of professional support staff software engineers students and museum scientists. Support activities are varied and will be designed to take advantage of your existing skills and experience and build careervaluable expertise. You will learn modern practical data science practices and software support methods working with museum scientists from around the world. Responsibilities include responding to user support inquiries recreating Specify software issues testing software and other related tasks. No prior experience with Specify Software or research software is necessary as we provide comprehensive training and mentoring as part of our mission to provide the worlds museums with software for documenting Earths plant and animal species and geologic makeup. We have a large comfortable office space on the 6th floor in Dyche Hall next to the Kansas Union.
We have a very supportive and welcoming office and we believe that if you are a smart creative friendly and detailoriented individual with a drive to succeed you will find this to be a fulfilling and enjoyable opportunity
Per the State of Kansas student employees may hold concurrent appointments not to exceed maximum appointment and hours worked levels. However concurrent student appointments must be of matching FLSA designation (exempt/salaried or nonexempt/hourly).
Required Application Materials: Resume and Cover Letter
Application deadline is 04/24/2025 at 11:59PM Central Time.
Employment Type
Full Time
Key Skills
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