Food Services Assistant

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Interacts in a positive professional manner with patients visitors and staff. Communicates clearly and professionally to promote both work efforts and problem resolution. Works in conjunction with the Patient Services Catering Retail Services and Production staff as part of a team ensuring each delivery is accurately prepared and on time

• Follows through with resolving problems as they arise and provides leadership with a full report when issues are identified

• Contributes towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Prepares and serves simple food items as directed by production sheet or menu.

• Delivers trays with accuracy and efficiency to designated locations to achieve established time frame for room service or traditional service meal delivery. Assists with assembling of trays on trayline as needed. Works in the dish room as assigned

• Transports pantry supplies garbage cardboard and supplies to designated areas. Maintains clean orderly storage areas with all food items

• Retrieves soiled trays returns carts in a timely manner to appropriate location

• Performs patient tray setup and ensures all supplies stocked for patient tray line each meal period

• Follows proper procedure in loading and transporting of food delivery carts to prevent spillage and delay of meal delivery to the patient. Accurately maintains food cart delivery log

• Ensures food served is presented attractively and is held at the proper temperature. Follows all relevant local Food Ordinances including by not limited to labeling and dating food properly to ensure freshness properly rotates food items and ensures all food beyond the expiration date is discarded. Ensures the service area is clean and sanitized

• Follows the menu paying close attention to details. Reviews menus in advance to ensure supplies are inhouse. Utilizes down time for preparation of setups to ensure menus are ready at the specified time

• Minimizes food waste through portion control and ensures proper use and storage of food supplies and equipment to reduce departmental cost and expenses

• Utilizes resources with cost effectiveness and value creation in mind. Selfmotivated to independently manage time effectively and prioritize daily tasks assisting coworkers as needed

• Generates and communicates new ideas and suggestions that will improve quality or service

• Seeks opportunities to identify selfdevelopment needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc. preferred

• Experience in a food service environment or large service establishment preferred

• Food Handlers Permit Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Working knowledge of Serve Safe guidelines and Health department standards

• Knowledge of food service equipment and sanitation principles

• Demonstrates active listening skills giving full attention to what other people are saying

• Knowledge of kitchen equipment

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Cypress Hospital scheduled to open in the first quarter of 2025 will be Houston Methodists ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276 and a prime location in the heart of the rapidly growing U.S. 290 corridor the hospital will be equipped with technologically advanced innovations implemented during COVID many of them designed to make patient communication with physicians staff and families the very best and most effective in any health care facility. Even though the hospital wont be fully operational until 2025 we have several services and specialties opening in 2024.