Parts Counter Person - Battle Born Harley Davidson
Parts Counter Person - Battle Born Harley Davidson
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Salary Not Disclosed
1 Vacancy
Job Description
Description of the role:
Assist all Customers both internal and external with parts and accessory requests orders and questions. Communicate as needed with Service Department to ensure their P&A needs are being met. Work directly with walkin and telephone customers to determine and supply them with parts and accessories. Work with New Sales Customers to maximize sales and Customer Satisfaction. Maintain a clean and efficient P&A environment.
Responsibilities:
1 Interacting professionally with Service Department:
Take service technicians orders for parts and fill them as fast as possible.
Assist service technicians in determining parts & accessories requirements for individual jobs.
Recommend related parts which may be required for a job.
Supply cost of parts information on repair orders.
Receive and log merchandise into inventory.
Notify service personnel when special parts or backordered parts are received.
Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
2 Working Directly with Customers:
Greet customers immediately in a courteous and friendly manner.
Develop and share knowledge of all P&A merchandise parts history and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly and courteously.
Point out any sales specials or new merchandise to customers.
Assist customers with the determination of P&A requirements lookup of merchandise in catalogs microfiche etc.
Accept cash & credit card payments for merchandise purchases.
Keep cash register accurate.
Handle customer complaints reasonably showing empathy and a positive attitude.
3 Maintain Clean & Efficient P&A Environment:
Receive parts from distributors check merchandise received against purchase invoice.
Tag merchandise and display or place into stock.
Conduct or participate in periodic physical inventory of all merchandise (counts reports etc.
Ensure merchandise displays are stocked clean and appealing to customers.
Maintain updated customer mailing lists.
Become familiar and efficient with all phases of the computer system required for P&A management.
4 Other Duties As Assigned.
Requirements:
Friendly outgoing personality.
Knowledge and experience with servicing HarleyDavidson motorcycles and other products sold by the dealership or the ability to quickly learn them.
Experience with PointofSale & computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycle front end suspension and engine components and the commitment to continually develop knowledge.
Ability to look up parts and quote prices for parts using proper catalog for particular motorcycles
Must possess the ability to work under pressure and handle stress.
Must have the ability to meet regular required attendance and tardiness policies.
Compensation: D.O.E.
Benefits: Medical Dental & Vision and 401k available after waiting period
About the Company:
Company Name: Battle Born Harley Davidson
Job Location: Carson City Nevada
Employment Type
Full-Time
