PAS Resource Specialist
PAS Resource Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Department Overview
The Patient Access Resource Specialist (PASR) gathers and records required information about patients provides customer services which includes confirming health insurance coverage determining individual financial obligations verifying that necessary authorizations for care have been obtained scheduling physician office appointments cancer treatment appointments and ancillary appointments and assisting patients in an office or practice setting.
Function/Duties of Position
Enrollment & Authorization
- Gathers and/or verifies patient information including demographics insurance coverage and financial status.
- Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
- Obtains authorizations for clinical care procedures and laboratory studies.
- Enters all information accurately into OHSU databases or into the medical record when necessary.
- Follows up on pending authorizations until they are obtained.
Arranged Care
- Coordinate high volume of complicated patient care appointments procedures and infusion treatments as directed by physician and/or nurse staff;
- Uses EMR and other systems as needed for scheduling.
- Creates a medical record if needed.
- Provides personal reminders to patients about upcoming appointments.
- Serves as a liaison and information resource for physicians and nursing support staff;
- Return patients messages (phone and/or electronic);
- Prepare and mail patient information packets;
- Direct patients to appropriate providers for other health care issues;
- Complete and route direct referrals to other clinical services;
- Enter patient information accurately into the electronic medical record when necessary.
- Maintains a servicebased working knowledge of oncology practice.
- Obtains prior medical records and studies if appropriate.
- Arranges for wheelchairs interpreters or other assistive devices as necessary to support safe highquality care.
Customer Service / Point of Service Operations
- Provide the highest level of customer service to both external customers (patients and their families referring providers insurance carriers etc. and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry.
- This duty includes prompt and professional communication efforts exemplary phone etiquette facetoface customer contact skills high emotional intelligence including during stressful situations utilization of available information technology consistently following standard work flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
- Greets patients and where appropriate checks them in prior to being seen by clinical staff.
- Gathers and/or verifies patient information including demographics insurance coverage and financial status.
- Checks patient account numbers and corrects any problems seeking advice from Central Registration as required.
- Ensures that all appointment comment information is accurate and complete.
- Enters all information accurately into OHSU databases or into the medical record when necessary.
- Inspects insurance cards and/or authorization notices.
- Explains and satisfies any necessary patient signature requirements (including noncovered service forms).
- Identifies and collects copayments provides receipts and completes necessary accounting procedures as needed.
- Notifies clinical staff when patients arrive monitors the length of patient wait times and intervene as necessary.
- Distributes medication lists to patients and prepares other duties associated to clinic as needed. Validates parking as needed.
Other duties as assigned.
Required Qualifications
- One year of experience in a medical office setting including highvolume direct patient contact scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR
- One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
- The candidate must have a thorough knowledge of PAS policies and procedures.
- Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
Job Related Knowledge Skills and Abilities (Competencies):
- Basic computer skills including word processing and typing of 4050 wpm. Windows applications online scheduling and a preference for database skills.
- Excellent verbal and written communications skills.
- Strong customer service orientation.
- Demonstrated effectiveness in confrontational customer interactions.
- Extremely high level of attention to detail.
- Attendance and dependability: Can be depended on to report to work at the scheduled time and is seldom absent from work;
- Complete work in a timely accurate and thorough manner and is conscientious about assignments;
- Willing to work overtime as necessary depending on volume of work
Preferred Qualifications
Education:
- HS Diploma or advanced degree preferred.
Experience:
- Experience in a medical and/or oncology office setting.
Job Related Knowledge Skills and Abilities (Competencies):
- Knowledge of Epic systems.
- Knowledge of OHSU network systems including Outlook and Microsoft Office products.
- Knowledge of iQueue.
Additional Details
Clinic operating hours. Occasional extended hours to include but not limited to evenings weekends and/or holidays may be occasionally required. Employee must have vehicle in order to travel between sites within the Community Hematology Oncology Unit.
All are welcome
Required Experience:
Unclear Seniority
Employment Type
Full-Time
