Product and Partner Solutions Specialist
Product and Partner Solutions Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Product and Partner Solutions Specialist acts as the bridge between our partners and the product team ensuring that our solutions meet the needs of the market and our clients. You will work closely with crossfunctional teams including sales marketing engineering and customer support to deliver tailored product solutions that enhance customer satisfaction and drive business growth.
The Product Solutions Specialist provides expert guidance on how our products can address complex business challenges helping clients realize the full potential of our offerings. The Product Solutions Specialist will also play a key role in gathering feedback identifying opportunities for product improvements and helping clients optimize their experience with our solutions.
How Youll Shine:
Assist in the system configuration integration and onboarding of new lines of business and/or products into Travel Solutions business unit.
Collaborate with internal stakeholders to maximize system use of supplier inventory
Provide presales and postsales support by working with clients to understand their needs and recommend the most suitable product solutions.
Work in partnership with stakeholders to integrate new supply products and technology onto Travel Solutions platforms.
Establish the release of new initiatives and projects to ensure implementation setup testing and supportive maintenance post release.
Conduct internal and external training sessions on product features use cases and best practices to ensure all stakeholders are fully equipped to use the products effectively.
Collect and relay customer feedback to the product development team to help refine product roadmaps prioritize new features and address product gaps.
Continuously seek opportunities for improving Travel Solutions internal processes workflows and system setups.
Stay informed on industry trends customer pain points and competitor offerings to ensure our products remain competitive and relevant.
Travel Requirements:
Travel may be required once or twice a year for team meetings. 5 time)
What Youll Bring:
Bachelors degree in business Marketing Engineering or a related field. Relevant certifications (e.g. product management or solution engineering certifications) are a plus.
ProblemSolving: Excellent problemsolving skills with the ability to analyze customer needs and design tailored solutions.
Communication: Strong written and verbal communication skills with the ability to present and articulate product benefits and value propositions effectively to diverse audiences.
CustomerCentric: A deep commitment to customer satisfaction and the ability to build longterm relationships with clients.
Team Player: Ability to collaborate across multiple departments including sales marketing product and customer support.
Analytical Skills: Ability to assess market trends and customer feedback to inform product strategy and development.
Knowledge of RCC Micros Opera IHotelier Snowflake JIRA and other PMS or analytics software is a plus.
Knowledge of Supplier distribution systems (DHISCO HBSi etc)
Experience with all Trisept platforms a plus
23 years of experience in a customerfacing role such as product management solution engineering or technical support with a proven track record in driving customer success and product adoption.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements including tenure speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
