Account Manager

Why should you consider joining Auvik

• You want to work at a company that is building impactful relevant technology. Auviks network management software helps IT teams by automating timeconsuming tasks streamlining operations and mitigating risk. Its more important than ever to be able to remotely monitor and manage network infrastructure and with Auvik IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced knowledgeable approachable and consistently working hard to drive success both for the company and the team of people who make it happen.

• You want to work with a product customers love. People rave about what weve built. Our customers are smart aspirational and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership youll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure youre prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work your way. Were a fully distributed team and were prepared to continue to support working from home (or the space you choose!. We trust you to get the job done where you feel most comfortable and effective.

Whats this role about

Rule #1 of the Auvik Way: Wow our customers!

As a key player in Auviks customer success team youll drive expansion and retention by helping our existing customers unlock the full value of our productultimately fueling revenue growth.Youll be a strategic partner to your accounts guiding adoption identifying upsell opportunities and influencing renewals. Internally youll act as the customers voice across Product Sales Marketing and Support ensuring a seamless experience that supports both their success and Auviks. Youll manage a portfolio of customers lead them through implementation and product integration and connect them to the right resources to maximize satisfaction and longterm partnership.

What will I be doing

As an Account Manager at Auvik youll be a key player in ensuring the success of our Managed Service Provider (MSP) customers. Youll be responsible for fostering strong client relationships driving revenue growth and ensuring that customers are fully utilizing Auviks products and services to meet their business goals. Every day you will:

• Manage Client Relationships: Be the primary point of contact for a portfolio of customers building and maintaining positive longterm relationships.
• Support Customer Success: Understand your clients needs and help them implement Auvik effectively within their operations from initial adoption through ongoing use.
• Achieve Sales Targets: Meet and exceed revenue targets by upselling and crossselling additional products or services to your accounts.
• Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auviks features and are aware of new updates and developments.
• Collaborate with Teams: Work with Auviks internal teams (e.g. onboarding product support) to ensure seamless client experiences and effective solutions.
• Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auviks features to their full potential.
• Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features sharing insights with our engineering and product teams.
• Resolve Problems: Address client issues in a professional and timely manner ensuring that solutions are both effective and aligned with customer needs.

What are we looking for

Were looking for someone who thrives in a customerfacing role with strong sales and account management skills particularly in a SaaS environment. You should have:

• Experience in Account Management: Proven ability to manage client relationships particularly in a SaaS or IT service provider context with a focus on driving revenue and demonstrating business value.
• Experience building strategic account plans: Experience developing and executing plans that drive product adoption and growth within customer accounts.
• Strong IT Business Understanding: A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings.
• Sales Skills: Comfortable identifying opportunities to upsell and crosssell with a track record of meeting or exceeding sales targets.
• Analytical and ProblemSolving Abilities: Strong ability to assess and address client challenges and a knack for offering creative practical solutions.
• Excellent communication organizational and interpersonal skills
• Ability to manage client concerns and conflicts with professionalism ensuring positive outcomes
• A passion for technology and the ability to quickly grasp new products features and functionalities
• A commitment to continuous improvement

Are there bonus points

Yes! Well give your application extra credit if you have one or more of these:

• Knowledge of IT infrastructure operations or IT service provider business concepts
• Knowledge of Salesforce

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today Auvik helps IT teams manage more than four million devices on over 50000 networks worldwide.

Auvik is one of the fastest growing North American technology companies and is winner of the Deloitte Technology Fast 50 Deloitte Fast 500 and was recognized as the #1 ranked Canadian company in the FT Americas Fastest Growing Companies list.

Were focused on building a diverse and inclusive workforce. If youre excited about this role but do not meet 100 of the qualifications listed above we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Dont have a working webcam We will help you find a space you can conduct your interview from Have kids or pets in the background Dont worry about it. Just let us know what you need when we reach out to schedule and we will make it work!

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law.