iSupport Analyst I - IS Support Center - Miamisburg - FTVaried
iSupport Analyst I - IS Support Center - Miamisburg - FTVaried
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Kettering Health is a notforprofit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with highquality care for every stage of life. Our serviceoriented mission is in action every day whether its by providing care in our facilities training the next generation of health care professionals or serving others through international outreach.
Responsibilities & Requirements
Job Responsibilities
- Receive end user IS support calls and support/incident tickets through the Incident Management system.
- Provide support of systems network and end users as necessary
- Following predefined scripts identify problems and determine whether 1st level support can address the issue.
- Resolve 1st level support issues through remote desktop tools and communication with end users.
- Use iSupport wikis department documentation and help from iSupport Analysts to help troubleshoot and correct issues.
- Escalate issues that cannot be addressed by 1st level support to the correct IS team/area.
- Monitor and followup on escalated issues to ensure they are timely resolved.
- Maintain a comprehensive working knowledge of KHN applications and systems to troubleshoot a wide variety of technology issues.
- Monitor systems. Escalate hardware and software issues to systems administrators vendors or other IS teams as required.
- Execute departmental processes and procedures as it relates to downtime communication and any other situational pertinent events.
- Assist with special projects as assigned
Job Requirements
- Associates degree
- Must have a minimum of 2 years of Customer service experience
- Effective analytical abilities and technical skills to isolate problems fix immediate needs
Character
- Serves with humility. Has a seekfirsttounderstand mentality. Is a caring servant leader.
- Seeks wisdom. A selfstarter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of alearner.
- Builds trust. Develops healthy collaborative relationships.
Competencies
- Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers
- Works within the defined standard processes systems and frameworks
- Demonstrates flexibility adaptability and prioritization skills
Required Experience:
IC
Employment Type
Full-Time
