Operations Manager - Audio Visual Event Technology
Operations Manager - Audio Visual Event Technology
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$ 68000 - 78000
1 Vacancy
Job Description
Description
OPERATIONS MANAGER
$Salary Incentive
Company Overview
Pinnacle Live is a premium inhouse AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of bigpicture problemsolving and bootsontheground we deliver bespoke AV solutions for inperson virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behindthescenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Operations Managerwill assist the Venue Director with the overall daily operational management of the venue with an emphasis on event and team development. This includes the timely set up operation and removal of audiovisual related equipment in accordance with the Companys standard operating procedures personnel management equipment maintenance and logistics and providing the utmost in guest service and client satisfaction. In addition this role directs team of exempt and nonexempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing hiring and training employees; planning assigning coaching mentoring directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Business hours will vary.
Essential Functions:
- Provide leadership in the of all phases of events while maintaining the highest commitment to bestinclass customer service to internal and external stakeholders
- Ensure timely setting striking of events and other essential floor activities
- Maintain inventory integrity ensuring quality functionality organization and availability
- Maintain a working knowledge of industry trendstoolsand innovations
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including subrentals and labor.
- Train manage and develop staff in accordance with company SOPs facilitating elevated customer service standards employee growth and a culture of achievement
- Build strong relationships with equipment subrental and labor vendors to ensure they provide
- Manages accurate and timely billing of events and clients
- Timely creation and processing of purchase orders and vendor invoices.
- Attend hotel meetings as necessary.
- Effectively utilizes applicable company computer systemsand continually work toward updating and improving systems and technical skills required to run them
- Provide technical support for events
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned
Education & Experience:
High School Graduate or equivalent
Minimum two 2 years event technology experience in a hospitality environment
Minimum two 2 years demonstrated managerial experience
Excellent communication skills with the ability to foster longterm relationships (with
internal teams external partners)
Required Skills & Knowledge:
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including subrentals and labor.
- Build strong relationships with equipment subrental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
- Manages accurate and timely billing of events and clients.
- Timely creation and processing of purchase orders and vendor invoices.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performance based incentive plans on top of base salary
- Generous time off with PTO holidays and sick/personal days
- 401k with a contribution match
- Insurances; health vision dental and more
Pinnacle Live is an Everify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Required Experience:
Manager
Employment Type
Temp
