Service Desk - Senior Operations Manager - Taguig
Service Desk - Senior Operations Manager - Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job: Senior Operations ManagerService Desk (Taguig) Onsite
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Requirements:
- 4 to 5 years as an operations manager with experience in handling help desk/service desk operations
- 6 years minimum BPO/BPM experience
- Must have managerial leadership experience already.
- Amenable to working on-site in BGC
- Amenable to work in shifting schedules
- Able to start ASAP
- Preference to ITIL-certified candidates
- Strong requirement for service desk background.
Responsibilities:
- Develops plans identifies people and coordinates infrastructure and technology requirements with the transition team for the specific process(es) in order to deliver on the target delivery model.
- Provide resources to the transition team to finalize the process definition & documentation and sign off for the specific process(es) within his/her purview in order to finalize the to-be process.
- Provides inputs from an operations perspective to the SOW in order to complete the contractual process.
- Provides inputs on the training/certification methodology to the transition team in order to ensure the right skilling on engagement.
- Plans and monitors the resource deployment (team size span shift utilization skill sets technology rollout) and ongoing monitoring for his specific process(es) in order to ensure budget & pricing assumptions compliance.
Employment Type
Full Time
