Campus Concierge

QUALIFICATIONS:

Education

• Bachelors degree preferred in English Communications or related field.

Experience and Training

• 2 years of customer service in a business with a reputation for first class customer service

• Proficient with Facebook and other social media platforms

• 1 year of experience in content writing

• Preferred experience with retail service industry or public relations

Knowledge Skills Ability:

• Ability to provide unmatched customer service to HPU families students faculty and staff

• Ability to communicate in a positive manner

• Ability to execute multiple job functions

• Ability to focus on details and prioritize

• Will require work on weekends and some evenings

• Proficiency with Microsoft products and willingness to learn various computer programs

• Proficiency in technology and quick to learn new software

• Proficiency with communicating on social media with clear succinct writing skills

• Strong communication skills

ESSENTIAL FUNCTIONS:

• Provides extraordinary customer service assisting the HPU family in finding timely solutions to issues of any kind

• Oversees graduate assistants and student employees to deliver the HPU experience through various mediums including facetoface phone calls emails app updates website updates and social media while enhancing the opinion and advocacy of the university

• Oversees public relations on parent social media platforms including Facebook and Instagram

• Collaborates with various departments to ensure a positive and quick resolution to issues and concerns of parents and families

• Oversees 4060 parttime staff as the manageronduty which includes hiring firing training approving time in Workday and providing coaching and feedback.

• Maintains processes and standards specific to any of the Concierge desks located throughout campus.

• Reviews scheduling for all Student Concierge Workers

• Implements Airport Transportation Program

• Maintains positive work atmosphere by acting and communicating effectively.

• Requires a selfstarter working independently with strong interpersonal skills

• Other duties as assigned

ACCOUNTABILITY:

• Delivers firstclass customer service to the HPU family

• Represents the HPU experience and brand as the first point of contact

• Monitors and responds as HPU Concierge Connector on HPU Facebook pages in a consistent voice and tone to represent the university

CONTACT INFORMATION:

For more information about this position please contact Lauren Whitley Assistant Vice President of Communication Management at or Brennan Bode Chief Campus Concierge at.