Mbh Patient Service Specialist
Mbh Patient Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Works as part of team to complete daily business office functions including billing collecting and interacting with patients. Also responsible for answering the telephone routing and triaging calls relative to patient urgency. Schedules appointments and registers patients. Embodies the Memorial Health System Performance Excellence Standards of Safety Courtesy Quality and Efficiency that support our mission vision and values
Qualifications
- High school graduate or equivalent required.
Responsibilities
- Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance guidance and direction to visitors and patients in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards including anticipating patient needs grievances and service recovery.
- Schedules reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
- Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patients eligibility. Determines appropriate copay registration conversation and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
- Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several frontline billing aspects which may include but is not limited to charge entry charge submission posting of payments charge adjustments and cash management including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinics overall financial performance by monitoring accounts for bad debt balances prepayment requirements and patient portions at the time of service and other old balances.
- Responsible for several tasks related to the paper flow through office. This may include but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits if requested.
- Performs opening and close of day activities. This may include running various reports cash management and completing required work lists.
- Complies with all reimbursement rules and regulations including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
- Manages task lists within the electronic health record.
- Demonstrates support for and participates in accomplishing team goals and objectives.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
