Client Relations Specialist
Client Relations Specialist
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Purpose:
The Client Relationship Specialist (office based in Doral FL) will provide a consistently high
level of service to our valued customer through the provision of a dedicated central point of
contact for Service Management and problem resolution.
Main Duties and Responsibilities:
- Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
- Advise customer latest booking times and documentation required. Booking and processing shipment requests within Markens internal database and generating and verifying shipping documentation.
- Answering and dealing with general telephone and email requests from external customers and internal offices/agents.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Participate in meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
- To ensure a good level of understanding and knowledge of the Marken organization products and services ensuring that customer queries can be dealt with accurately and appropriately.
- To build and maintain strong relationships with all internal departments and work as part of a team.
- Proactively track and trace shipments monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as needed
Required Qualifications:
- 2 years experience working in a Customer Service function and ability to lead with excellent teamwork skills
- Experience within the Courier or Freight Industry
- Excellent written and verbal communication skills
- Able to translate your skills to other employees through training and mentoring
- Excellent problem solving and prioritization skills essential
- Strong Microsoft Word and Excel expertise and PC literacy
- Flexibility in working hours required and ability to provide Weekend coverage as needed for shift work required in Customer Services
Desired Qualifications:
- Understanding of Central Lab and Clinical Trial supplies industry desired
- Logistical Track & Trace experience
- International Logistics knowledge
- Complete and thorough understanding of Aviation/Airline Networks
- Knowledgeable in International Trade
Marken offers a stateoftheart GMPcompliant depot network and logistic hubs for clinical
drug product storage and distribution in 58 locations worldwide while maintaining the leading
position for DirecttoPatient and Home Healthcare services biological sample shipments and
biological kit production. Markens dedicated 1900 staff members manage 120000 drug
product and biological sample shipments every month at all temperature ranges in more than
220 countries. Additional services such as ancillary material sourcing storage and distribution
shipment lane verification and qualifications as well as GDP regulatory and compliance
consultancy add to Markens unique position in the pharma and logistics industry.
EEO and VETERAN Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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