Associate Technology Support
Associate Technology Support
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$ 105000 - 120000
1 Vacancy
Job Description
About Us
Recently EQ Office (EQ) ShopCore Properties (ShopCore) and Retail Opportunity Investments Corp. (ROIC) combined to create a bestinclass diversified real estate operating platform focused on office and retail assets. As a Blackstone operating company the organization supports a team of over 250 professionals with expertise across acquisitions asset management leasing development and property management. The company operates approximately 15 million square feet of commercial office space and nearly 20 million square feet of retail centers. Both portfolios span 45 U.S. markets including Atlanta Boston Chicago Los Angeles New York San Francisco Seattle and Portland.
The company fosters a collaborative culture built on the principle ofOneTeam. This means individuals work together across teams functions and time zones to achieve shared goals. OneTeam is the desire to be part of something bigger than yourself and striving to find greater purpose. The company creates a more innovative and fulfilling environment by sharing best practices and focusing on driving a positive impact for employees customers and communities.
Role Summary
We are looking for an IT Associate to work across the entire company vetting fixing and escalating roadblocks that arise with our various platforms hardware and networks. Will interface with the Revantage Service Desk(support service provider) on escalated user issues. Cares deeply about users and employees maintaining optimum productivity and connectivity. Other duties include installing and troubleshooting hardware software printers wireless devices and operating system problems for personal computers inside the multiple environments we support.
This will be based onsite 5 days per week in our office in Santa Monica CA.
Essential Job Functions
- Research resolve and respond to questions received via telephone selfservice email voicemail callbacks and walkups in a timely manner in accordance with the current IT service level agreements
- Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.
- Acquire and maintain current knowledge of the relevant hardware and applications used by EQ Office
- Install configure and troubleshoot network components for all networked personal computers and printers for EQ Office
- Perform PC operating system and software installation and performance tuning including but not limited to memory optimization and software application settings (standard and custom)
- Catalog all Users HW/SW in Asset management System
- Manage HW lifecycle for EQ team
- Use ServiceNow software to create edit update and close work order tickets and customer profiles as needed
- Work in conjunction with Revantage Service Desk specialists and other support EQ team in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
- Coordinate disposal of all IT Endpoint related equipment
- Provide enterprise level workstation management including compatibility testing update distribution reporting compliance and troubleshooting
- Maintenance and advancement of desktop management services including remote control software distribution asset management and virus protection services
- Maintain SOEs (Start Of Employment) and EOEs (End Of Employment) of user accounts and endpoints
- Troubleshoot or set up Microsoft365 Admin center applications (Entra Intune Sharepoint Exchange online Teams etc)
- Other Duties as assigned
Qualifications and Technical Competencies
- 3 years handson experience with technology troubleshooting prefer service desk background
- Bachelors degree or equivalent work experience
- A generalist skillset or even that mindset will flourish here. It wont matter what system you are fixing or administering you will figure it out
- Will connect the dots on individual issues that may indicate a larger problem
- Ability to selfdirect work and resolve severe issues without assistance; and escalate when needed
- System integration experience and knowledge of Microsoft Active Directory Exchange Office 365 MS Teams Windows Server 20XX Windows 7/8/10 iOS Android etc.
- Installation and support experience with MS Office and various assorted software applications
- Efficient and available to assist all local users and remote traveling users
- Up to 25 travel required sometimes at short notice
- Must be able to be available for a nights/weekend oncall rotation
- Excellent customer service and communication skills
- Work well with others and individually to complete projects effectively
- Ability to juggle multiple competing priorities
- While performing the duties of this job the employee must regularly lift and/or move up to 50 pounds
- Experience managing enterprise call queue/help desk
- Previous experience with site mobilization and demobilization
- Experience with ITIL service strategy
Preferred:
- Mobile device management and iPhone
- Cloud Printing
- Encryption (i.e. BitLocker) and VPN client
- CompTIA A Certification
- CCNA Certification
Benefits& Compensation
Benefits:The Company provides a variety of benefits to employees including health insurance coverage retirement savings plan paid holidays and paid time off (PTO).
Base Salary Range: $105000 $120000. This represents the presentlyanticipated low and high end of the Companys base salary range for this position. Actual base salary range may vary based on various factors including but not limited to location and experience.
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans policies practices agreements or other materials or documents as in effect from time to time including but not limited to terms and conditions regarding eligibility.
Closing
EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications job requirements and business needs without regard to race color marital status sex sexual orientation gender identity and/or expression age religion disability citizenship status national origin pregnancy veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email
#LIOnsite
Required Experience:
IC
Employment Type
Full-Time
