Insurance Customer Support FINRA Certified USA Remote

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing insurance analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations lower costs increase agile new channels to growth. Our people technology and best practices improve and automate highly complex business processes middle and back offices while facilitating customer experience transformation.

Essential Job Functions:

• Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Perform account updates/Maintenance processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.
• Interfaces with team members management and customers in reference to customer service issues.
• Supports escalation and resource calls and research and resolution work from frontline and backoffice admin teams as assigned.
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Continuous improvement activity
• Assists supervisor/manager with the daytoday operations of the customer service area including training and/or mentoring less experienced staff.
• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of customer service or other telephone experienceExperience must include financial/investment/insurance or banking that required FINRA certification
• Experience working with organizational functions and personnel
• Experience working with fax machines computer software and telephone technology
• Experience working with and skilled in the use of help desk software
• FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2year FINRA window and in good standing)

Other Qualifications

• Strong business and analytical problemsolving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions
• Lean /Six Sigma certification or experience preferred

Work Environment

• Remote within USA
• May require shift work
• Monday to Friday from 8:00 a.m. to 8:00 p.m. CST 8 hours per day).

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.

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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.