Principal Product Manager - PaaS
Principal Product Manager - PaaS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Principal Product Manager PaaS
Why We Have This Role
- To expand the Qualtrics xFlows Actions Platform capabilities with strategic extensions like MS Dynamics Jira Google Zendesk and more.
- To innovate in the realm of XM Automation by developing low code/no code tools that leverage AI
- To enhance the platforms integration and automation possibilities making it more versatile and powerful for users.
- Enable all brands to enhance customer experiences by providing accessible omni channel understanding.
How Youll Find Success
- Build a deep understanding of user personas and workflows translating insights into clearly defined product specifications that align with the overall product strategy.
- Building empathy for core personas/users and translating this into product specification documents.
- Leading the development of new extensions and ensuring their alignment with user needs and business goals.
- Enhancing low code tools with AI such as JSON Event Code Task and Web Service Task to simplify complex workflows.
- Collaborating with crossfunctional teams to integrate feedback and iterate on tool designs.
- Utilizing data and user insights to guide development priorities and measure the impact of new features.
How Youll Grow
- By spearheading projects that directly contribute to the Platform as a Service growth and ease of use.
- Gaining expertise in the latest low code/no code technologies and AI application in workflow automation.
- Enhancing leadership skills through the ownership of highimpact projects and crossteam collaboration.
- Expanding knowledge of various business tools and platforms through the integration of new extensions.
Things Youll Do
- Lead the development of omnichannel customer interaction analytics with a focus on voice and AIdriven insights.
- Build and launch strategic extensions and integration for the Qualtrics xFlows Actions Platform.
- Develop innovative low code/no code tools with AI capabilities to enhance the platforms automation features.
- Collaborate with engineering design and product teams to deliver cohesive and usercentric solutions.
- Prioritize customer signals and industry trends to improve product offerings.
What Were Looking for on Your Resume
- Bachelors degree in Business Marketing Engineering Computer Science or related field.
- 7 years of experience in a productrelated role preferably in tech/software.
- 812 years of product management experience
- Experience building and scaling customerfacing analytics or AIdriven insights products.
- Ability to analyze and interpret data
- Selfmotivated wellorganized and detailoriented with excellent verbal and written communication skills.
What You Should Know about this Team
- The product team is focused on providing solutions for largescale organizational Reporting and Analytics capabilities with an emphasis on text analytics and platform services
- The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
- The Customer Care business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
- This team will focus on ingesting analyzing surfacing insights from Omnichannel contact center data and drive action.
- Experience Bonus:Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise haveattend a sporting event or concert travel somewhere new or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development:All team members are encouraged to devote 10 of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Required Experience:
Staff IC
Employment Type
Full Time
