Content Designer Onboarding and Growth
Content Designer Onboarding and Growth
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Our Growth team is on a mission to acquire convert and grow millions of merchants globally across Stripes full suite of financial products. We are a crossfunctional team of engineers scientists marketers designers and product managers that deliver the insights algorithms internal systems and tools and userfacing experiences that fuel Stripes growth. In short we make it easy for people to act on their interest in Stripe.
As part of the Growth Design team you will design products that help bring new users into Stripe and take their first steps with our tools with the strongest possible start. This includes working on products that bridge our marketing and Dashboard experiences together as well as key growthrelated customer experiences (e.g. onboarding product recommendations and more).
Youll also be part of the broader Design team at Stripe which works across many types of initiativesfrom our brand voice to events web and mobile products primary qualitative and quantitative research and even printed publications. And since Stripes main audience is other people who build products we take pride in meticulously crafting userfriendly experiences.
What youll do
You might call yourself a UX writer content strategist information architect or another title. In this role youll shape the strategic direction of highimpact projects in addition to crafting elegant interface copy that distills complex concepts into clear actionable language. Content designers at Stripe are empowered to dive deeply into a problem space pairing closely with product designers as equal partners in the product development process. Day to day youll work with small iterative crossfunctional teams while enjoying the camaraderie and support of a centralized Content Design team.
Responsibilities
- Collaborate with designers researchers product managers engineers and marketers to deliver endtoend experiences for new users
- Lead content discovery and planning ensuring the right activities are prioritized to uncover users content needs
- Deliver recommendations and solutions to a diverse set of partners and stakeholders including audit findings concept models content requirements naming strategy etc.
- Shape (and scribe) product narratives onboarding flows navigation schemes and other microcopy
- Identify content testing opportunities and form experiment hypotheses
- Facilitate content critiques and workshops advise copywriters and other partners on content and create tools and templates to enable others to create their own great content
- Create maintain and implement style guides and shared nomenclature across Stripe
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 5 years of experience working as a content designer UX writer or content strategist
- Embraces the highly technical nature of Stripe and our products and translates complex concepts into clear intuitive language
- Comfortable designing content across surfaces and channels including web email and product interfaces
- Thinks in systems and is comfortable driving largescale information architecture projects
- Writes using best practices for inclusivity and accessibility to reach users worldwide
Preferred qualifications
- Experience designing content for complex financial products
Employment Type
Full Time
