PAS Specialist Patient Access Service Specialist
PAS Specialist Patient Access Service Specialist
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Job Description
Department Overview
Family Medicine at South Waterfront is a community based clinic offering primary care and specialty services for all types of patients. We treat everyonebabies children adolescents adults (including momstobe) and seniors. Our services include maternity care (including deliveries) womens reproductive health behavioral health care and counseling transgendercare pediatric care travel immunizations podiatry sports medicine acupuncture minor procedures and health maintenance with preventive care. Between 200 and 275 patients are seen per day by our 40 plus providers assisted by 60 plus staff members.
Function/Duties of Position
Outpatient Clinic:
- Greet and checkin new patients to the practice providing a high level of customer service in preparation for the visit.
- Check in / out established patients and make return appointments.
- Provide high quality customer service to both external customers (patients referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
- Obtain prior medical records and studies when appropriate.
- Enter all information accurately into OHSU databases or into the medical record when necessary.
- Answer all basic appointment questions.
- Determine and collect copayments/cash handling.
- Applies problem solving and negotiating skills in resolving patient concerns.
- Provides high level of support to providers and patients.
- Performs other administrative duties and/or projects as requested by providers managers and supervisors.
Answer Incoming Phone Calls:
- Verify account information including but not limited to demographics insurance and Primary Care Provider.
- Schedule appointments including but not limited to new patient ancillaries procedure services and followup appointments.
- Maintains current information on all managed care insurance plans and is upto date with all insurance plan changes utilizing information to efficiently and effectively obtain authorizations as appropriate.
- Solid understanding of ICD10/CPT coding requirements and issues.
- Responsible for keeping the schedule flowing smoothly and on time.
- Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patients representative.
- Manages providers schedule and completes administrative work for team providers.
Enrollment & Eligibility:
- Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
- Obtains authorizations for clinical care procedures and laboratory studies.
Offers MyChart Access
Required Qualifications
Six months of work experience in a medical office setting including high volume direct patient contact OR
One year of work experience in a high volume direct public contact position
Job Related Knowledge Skills and Abilities (Competencies):
- Basic computer keyboarding skills including typing of 30 45 wpm.
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Preferred Qualifications
Experience:
- Two or more years of experience in a medical office setting.
Job Related Knowledge Skills and Abilities (Competencies):
- Previous OHSU and EpicCare experience.
Additional Details
- Exposure to ill patients flu colds virus
- Must be able to sit for long periods
- Must be able to move about the clinic as necessary
- Use telephone and computer for extended periods of time
All are welcome
Required Experience:
Unclear Seniority
Employment Type
Full-Time
