Epic Application Administrator II - Epic MyChart Rover Haiku Canto
Epic Application Administrator II - Epic MyChart Rover Haiku Canto
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$ 37 - 56
1 Vacancy
Job Description
Requisition Number: 510417
Why North Memorial Health
At North Memorial Health youre part of an inclusive health team that is rooted in our values: Advocate Courageously Rally Together Respect Uniqueness and Create Impact. Empathy and care are at the heart of Norths culture which is designed to actively support each team members wellbeing and growth. Our strength lies in our diversity and we embrace the unique contributions and experiences of each person. Together we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics 6 specialty clinics 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital established in 1954 is a 385bed facility recognized as the top Level 1 Trauma center for 25 years as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009 is a 134bed facility recognized as a top hospital in the state for Women and Children Care with a Level III NICU and is the largest Family Birth Center in the state 5000 deliveries per year and over 60000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list 2023 Womens Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a nonprofit organization you are eligible for the Public Student Loan Forgiveness program. Most parttime and all fulltime positions are eligible for benefits.
- Health & Welfare Benefit Packages
- 401k Retirement Match or Pension Plan based on workgroup eligibility
- Generous Paid Time Off (PTO) Plans
- Adoption Reimbursement up to $3000 per child
- Child Care Discount Program with New Horizon 10 off weekly childcare tuition
- Education/Tuition Reimbursement
- 24/7 Fitness Center Access for all benefit eligible team members
Commitment to Diversity Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community with initiatives that reinforce our belief in diversity equity and inclusivity to promote a workforce that enables authenticity as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions backgrounds languages beliefs and customs of our community and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths assumptions and acts of implicit bias.
About this position
The Application Administrator II is an application design and configuration analyst for vendorpurchased and NMHC developed applications. Acts as liaison with designated department super users application vendors educators and support staff regarding application upgrades service requests and optimization. The Application Administrator II will generally focus on one primary area of expertise often being cross trained on a related application. Application focus areas include patient access revenue cycle clinical ancillary department and/or administrative or corporate applications. This position will function as an application team member often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain optimize and support the application system environment.
Security: Additional knowledge and coordination of user security including user role definition and templates source systems for user identification and integration with network services is expected. Works closely with the application and infrastructure staff to support IT security policy and procedures.
Revenue Integrity: Additional duties in the Revenue Integrity department focus mainly on payer reimbursement and payer contracts. Specifically the Administrator will be involved in the payer reimbursement workflow process by addressing incident and problem management service request management and change control management. The Administrator also translates payer contract terms and requirements to system specifications while also evaluating current system capabilities. This position reports to the Manager of Revenue Integrity.
Requirements
Education
BA/BS in information technology healthcare or related business or a Certified/Associate degree with 3 years of related application use with business or healthcare work experience or 5 years of related application use with business or healthcare work experience.
Preferred Qualifications:
At least 3 years of experience working as an Epic Analyst/Admin with certifications in MyChart EpicCare Ambulatory or EpicCare Inpatient.
Demonstrated experience with Epic mobile applications such as Rover Bedside Haiku and Canto.
Experience
Experience
Minimum of 3 years in a healthcare related field using information technology in daily operations.
Knowledge Skills and Abilities
Demonstrated analytical critical thinking skills for process development or problem resolution.
Demonstrated customer service methodology and accountability.
Knowledge of healthcare processes and application system coordination.
Knowledge of database structure and reporting techniques and tools.
Licensure/Certification
Maintained professional/clinical competence certification and/or licensure as applicable.
Certified training followed by demonstrated competency certification in applicable software within six 6 weeks of class completion.
The North Memorial Health System is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt perfectly align with every qualification listed we encourage you to apply anyway. You may still be the right candidate for this or other roles.
Work Group: Non Contract
Hourspertwoweekpayperiod: 80
Shift: Days 8 hours
WeekendRequirement: None
Call Requirement: On/Off Premise Call
Remote or Onsite:Hybrid Remote
FLSA Status: Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range:N22 $37.49 $56.23 based on experience
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
