IT Operation Specialist
IT Operation Specialist
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Job Description
What youll do...
We are seeking an IT Operations Specialist who will be the primary IT SPOC for our Melbourne campus responsible for IT deliverables all IT related service delivery and support IT facility in Richmond Merrifield and Geelong.
This is an onsite position located in Campbellfield Victoria and reports into the Australia & New Zealand IT Manager. As our employees and customers are at the heart of everything we do you must be customeroriented and solutionfocused.
Main Responsibilities
- Support IT Business and Vendor managed infrastructure including servers networks storage systems telecommunication network and virtualization platforms. Demonstrate knowledge of safe management of contractors and day to day tasks.
- Maintain data centre facility and networking equipment including routers switches and wireless access points to support seamless communication within trusted corporate and with untrusted external networks.
- Engage with relevant stakeholders identifying business requirements for IT products and services. Act as Voice of the customer represents the customers by advocating local requirements priorities and customer feedback when working with global and regional service functional teams.
- Serve as an escalation point for customers related IT services. Provide specialist advice to diagnose resolve and facilitate resolution of all customer IT support issues providing overall support to customers of applicable IT services globally.
- Enforce corporate IT standards and process. Create and maintain comprehensive support documentation. Ensure resolutions are documented and added to the organizations knowledge repository.
Youll have
- Demonstrated knowledge and experience in the following areas (min 3 years of experience):
- Data Centre facility management.
- Cisco network infrastructure.
- NAS storage solutions.
- Servers.
- Desktop management and application support.
- Safety management of daytoday tasks and contractor work.
- Experience working within enterprise level IT infrastructure is desirable.
- Proven business and IT analysis ability to investigate issues and requirements; identify and prioritize appropriate solutions.Ability to maintain detailed and accurate records.
- Welldeveloped written and verbal communication skills ability to effectively engage at a technical and nontechnical level to different leadership levels within IT and stakeholders locally and regionally.
- Strong customer focus with a continuous improvement and innovationmindset. Demonstrate high standards of professional behavior and interpersonal skills when dealing with staff contractors and suppliers.
- Effective relationship management with ability to influence others/indirect reports. Ability to selfmanage time to effectively engage with global counterparts across time zones.
- Able to support emergencyon call requirements (out of business hours support) as required.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
About us
As the world changes we will continue to adapt and lead change. Thats why were evolving to focus on services experiences and software that will continue to power the freedom of movement for all Australians for now and for generations to come.
Having operated in Australia for almost 100 years Ford Australia is a household name synonymous with iconic products. Today our Product Development team plan design develop and test vehicles for global markets including the awardwinning Ranger and Everest. Our National Sales Company team provide marketing sales and service expertise supporting our national dealer network with focus on providing amazing customer experiences.
Some of our many employee benefits are listed below;
- Extra days leave
- Multiple Employee Resource Groups Ford Pride Women of Ford and Ford Empowering Diverse Abilities
- Opportunities for growth and personal development through external/internal training programs
- Paid parental leave.
- Paid volunteer Days.
Equal Opportunity
Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations LGBTQI culturally and linguistically diverse backgrounds people with disability and people across all life stages.
As part of ourcommitment to driving equity and inclusion for all we are now recognised by WGEA as an Employer of Choice for Gender Equality.
All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.
If you require any support or adjustments to the recruitment process please contact Sarah our Talent and Inclusion Lead at
Candidates for positions with Ford Motor Company must be legally authorised to work in Australia.Verification of employment eligibility will be required at the time of hire.
Applications will close on Sunday 04 May 2025 however please do not delay your application as interviews will commence before this date
Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.
*Ford Motor Company of Australia Pty Limited ACNFord is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks aptitude testing and health and safety and human resources management activities. Fords privacy policy (available atwww.ford) states how you can seek to access or correct any personal information Ford holds about you how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD 13 36 73 or via the contact details set out in Fords privacy policy
Required Experience:
Unclear Seniority
Employment Type
Full-Time
