Customer Success Manager
Customer Success Manager
Posted on :
09-04-2025
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1 Vacancy
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Job Description
About Us
ISMGis a global intelligence firm linking professionals and businesses with cuttingedge technology AI and cybersecurity advancements via industryleading news research dynamic events strategic education and specialized marketing services.With a portfolio of over 20 brands 38 digital media platforms and more than 400 inperson and virtual events held annually we connect with a global audience of over 1.8 million subscribers.
By leveraging our advanced industry knowledge and vast network of media properties were able to provide customers with a diverse portfolio of effective and customizable lead generation and brand dominance solutions to meet their unique organizational needs.
TheOpportunity
Wearelookingforapersonable and creative thinker to further amplify our extraordinary Digital Campaigns team as a Customer Success Manager!
As Customer Success Manager you will be responsible for maintaining exceptional business relationships with our digital marketing clients delivering value through unwavering support and consistent communication with the ultimate goal of driving customer satisfaction and retention this role you will conduct regular discovery sessions and strategic touchpoints with customers to better understand their desired business outcomes and serve as a trusted advisor providing recommendations and datadriven insights proactively addressing potential issues and advocating for their needs within the organization as you strive to identify new and improved ways toenhance our capabilities and produce stronger results.
Responsibilities
ISMGis a global intelligence firm linking professionals and businesses with cuttingedge technology AI and cybersecurity advancements via industryleading news research dynamic events strategic education and specialized marketing services.With a portfolio of over 20 brands 38 digital media platforms and more than 400 inperson and virtual events held annually we connect with a global audience of over 1.8 million subscribers.
By leveraging our advanced industry knowledge and vast network of media properties were able to provide customers with a diverse portfolio of effective and customizable lead generation and brand dominance solutions to meet their unique organizational needs.
TheOpportunity
Wearelookingforapersonable and creative thinker to further amplify our extraordinary Digital Campaigns team as a Customer Success Manager!
As Customer Success Manager you will be responsible for maintaining exceptional business relationships with our digital marketing clients delivering value through unwavering support and consistent communication with the ultimate goal of driving customer satisfaction and retention this role you will conduct regular discovery sessions and strategic touchpoints with customers to better understand their desired business outcomes and serve as a trusted advisor providing recommendations and datadriven insights proactively addressing potential issues and advocating for their needs within the organization as you strive to identify new and improved ways toenhance our capabilities and produce stronger results.
Responsibilities
- Managing Client Relationships via regular communication proactive engagement and providing exceptional customer service.
- Serving as a liaison between clientsand our delivery team and ensuring customer needs are metbytailoringsolutions and support in accordance to theiruniquepain points business goals andrequirements.
- Monitoring campaign performance by tracking customer engagement metrics key performance indicators (KPIs) and campaign success scoring to identify potential risks and proactively address issues.
- Actively managing campaigns to ensure renewals identify expansion opportunities and work with sales teams to develop customized plans for each client outlining upsell opportunities for additional products or services.
- Gathering customer feedback through surveys meetings and other channels to inform product development and service improvements.
- Working closely with sales marketing operations product and customer support teams to ensure seamless customer experience throughout the campaign lifecycle.
- Learninganddevelopingfamiliaritywiththeinformationsecurityvendorcommunity.
- BachelorsDegreeorhigherinMarketingorarelatedfield.
- 35yearsof experience in a clientfacing Customer Success/Customer Service role within adigitalmarketinglandscape.
- Previous experience withmarketing campaign ispreferred with technology or information security marketing being a major plus!
- Excellentcommunication both written and verbal along with exceptional client support skills customerserviceethics and highexpectationsforquality.
- Analyticalandstrategicwithstrongproblemsolvingskillsabletoleverageclearreasoning to identifyeffectivesolutionsandprofessionallymanageresolution.
- Proactiveandselfstartercuriositywithadrivetowardefficiency.
- Abilitytoworkeffectivelybothaspartofateaminterfacingwith coworkers and supporting departmentobjectivesandindependentlywhenneeded.
- Excellentwrittenandverbalcommunication.
- Located in our Mumbai officewith onsitepresence required MF.
- Exact compensation varies based on experience level.
Apply Now! Visit ISMG to learn more.
Required Experience:
Manager
Employment Type
Full-Time
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