Technology Support Lead - Front Office Application Support
Technology Support Lead - Front Office Application Support
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Job Description
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in Commercial and Investment BankSecuritized Product Technology Production Management team you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing daytoday maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.
Job responsibilities
- Provide endtoend application or infrastructure service delivery for the successful business operations of the firm.
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
- Lead incident problem and change management in support of full stack technology systems applications or infrastructure
- Support critical and complex batch processing applications such as batches runs on Autosys and internal developed framework.
- Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
- Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.
- Implement robust monitoring to proactively identify system issues and perform Start of Day checks.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Bachelors degree or equivalent experience in a software engineering discipline
- 8 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Practical experience with public cloud and experience managing applications or infrastructure in a largescale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques and experienced on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Working knowledge in one or more general purpose programming languages (Python / Unix) and automation scripting plus an interest in learning other coding languages and skills as needed
- Knowledge on Change management incident management and Problem management
- Excellent Communication Skills
Employment Type
Full-Time
