Chat Support -Night Shift
Chat Support -Night Shift
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
JAYANTHA HR
LOCATION:MADURAI(CHINNA CHOKKIKULAM)
TIMING: 5PM2AM
Kukulkan Manpower Consultancy is seeking energetic and enthusiastic candidates for the position of Chat Support for the Night Shift in Madurai. This fulltime role is ideal for freshers with 0 to 1 year of experience. The position requires strong customer service communication and time management skills for effective support and service.
Qualifications and Skills
- Customer Service (Mandatory skill): Ability to effectively manage customer queries and provide suitable solutions in a timely manner.
- Communication Skills (Mandatory skill): Proficiency in both written and verbal communication essential for clear and concise interactions.
- Time Management (Mandatory skill): Efficiently manage time to handle multiple client interactions simultaneously without compromising service quality.
- ProblemSolving: Skill in identifying issues and implementing effective solutions quickly.
- Technical Proficiency: Comfortable with using chat applications and basic computer operations to facilitate support.
- Empathy: Demonstrate understanding and patience in dealing with customer concerns.
- Multitasking: Ability to handle several tasks concurrently while maintaining high efficiency.
- Attention to Detail: Ensure accuracy and precision in capturing and resolving customer issues.
Roles and Responsibilities
- Provide prompt and accurate responses to customer queries through live chat support during night shift hours.
- Maintain a professional and courteous manner whilst assisting customers with their needs and queries.
- Identify and troubleshoot customer issues escalating complex cases to relevant departments when necessary.
- Keep records of customer interactions process orders and manage customer accounts effectively.
- Constantly enhance proficiency with product knowledge to offer informed solutions to customers.
- Adhere to company policies and scripts while interacting with customers to ensure consistency and satisfaction.
- Monitor chat transcripts to analyze trends and suggest improvements to enhance service quality.
- Stay updated with any changes in company policies products and service guidelines.
Employment Type
Full-Time
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