CUSTOMER SERVICE TEAM LEADER Chemical Manufacturing
CUSTOMER SERVICE TEAM LEADER Chemical Manufacturing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Introduction
Our client seeks to appoint aCustomer Service Team Leaderto support customers by providing helpful information answering questions and responding to complaints as well as receive and process local andexport orders. This is a frontline support position to ensure that customers are satisfied with products and service.
Responsibilities include:
- Resolve customer complaints via phone and email
- Decision making & negotiating
- Receiving and processing of local and export orders
- Planning and organizing
- Liaising with transporters and following up on deliveries
- Prepare documents for products to be supplied to customers including invoicing and credit notes for returns
- Update pricelists for customers and on the ERP system
- Arranging for samples and dispatch for allocated customers
Must have Matric/Grade 12 with a relevant tertiary business qualification high level of proficiency in MS Office and SAP solid understanding of export order requirements and at least 5 years of experience in a similar position. Experience in the chemical industry would be an advantage.
Correspondence will only be conducted with short listed candidates.
Should you not hear from us within 14 days then please consider your application as unsuccessful.
Employment Type
Full-Time
