drjobs Workplace Manager

Workplace Manager

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1 Vacancy
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Job Location drjobs

Pune - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Workplace Manager

KEY EXPECTED ACHIEVEMENTS

1. Workplace Operations & Service Delivery

  • Lead endtoend workplace service delivery across all countries in the zone.
  • Collaborate on for software delivery inventories device management patching and packaging
  • Maintain high standards for asset management and workplace process optimization.
  • Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives

  • Drive digital workplace initiatives to enhance employee productivity and user experience.
  • Ensure smooth adoption of workplace changes and IT projects by aligning with enduser needs.
  • Implement automation and selfservice solutions to optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management

  • Oversee onsite support services ensuring SLAs and performance metrics are met.
  • Work closely with local IT teams to improve incident resolution service requests and technical support.
  • Conduct regular service reviews to enhance operational efficiency.

4. Collaboration with Partners & Stakeholders

  • Manage and collaborate with thirdparty service providers and vendors for efficient workplace operations.
  • Align workplace strategy with management country teams and zonelevel leadership.
  • Coordinate with crossfunctional teams for continuous improvement and implementation of best practices.

5. Workplace Change & Project Management

  • Lead workplace technology projects ensuring successful implementation and user adoption.
  • Manage software rollouts patching cycles and device upgrades while minimizing disruption.
  • Support change management initiatives by communicating and training endusers on new tools and processes.

Technical Skills Required

  • Exposure in workplace technologies including:
    • MS Digital Workplace tools
    • Software deployment & patching (SCCM Intune or equivalent).
    • IT Asset Management & Device Lifecycle Management.
    • Digital workplace tools (Microsoft 365 virtual desktops etc..
  • Strong understanding of ITIL frameworks service management and incident resolution.
  • Experience managing onsite support teams and vendor relationships.
  • Proven track record in workplace transformation and change management.
  • Ability to work flexibly across different time zones and manage crossfunctional teams.

Preferred Certifications:

  • ITIL v4 Certification
  • Microsoft Certified: Modern Desktop Administrator Associate

Availability

  • Flexibility to work from the office 34 days a week.
  • Availability to collaborate with global teams across different time zones.


Required Experience:

Manager

Employment Type

Full Time

Company Industry

About Company

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