Service Spare Parts Coordination Specialist with German 47707
Service Spare Parts Coordination Specialist with German 47707
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Job Description
Job overview:
Customer operations are as core to our client services as the products themselves.As a member of our Customer Service teamyou will be responsible for administrative processes and master data. In this role you will also receive record and process customer orders enquiries and complaints for printing equipment. AService & Spare parts coordination specialist interacts with the service sales logistics & the finance team our clients and the thirdparty vendors. Youll be challenged to manage the administrative support for the customer operation business from beginning till the end.
Main tasks:
- Receive record process and follow up customer orders or service requests
- Manage customer enquiries concerning product availability deliveries forecast invoicing and returns
- Followup on supply issues; align internally and keep customers informed
- Organise/request urgent transport when needed
- Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
- Work closely with local and country ESSC team and also HQ interaction
What you offer us:
- Fluency inGermanand GoodEnglish
- Good communication skills and the capacity to work as a true team player
- Accuracy and ability to followup and tracking
- Passion for numbers and gathering data
- Comfortable in using excel; proficiency with SAP is a plus
- The ability to work and quickly adapt in a changing business environment
- First experience in customer operations is an asset
What we offer you:
- Very positive working atmosphere
- Interacting with European customers
- Competitive salary and benefits(private medical care possibility to join sport card and additional insurance referral bonus holiday allowance 30 minutes break included in work hours additional day off for your Birthday)
- Permanent employment agreement after the trial period
- The opportunity to develop new skills
- The possibility to work in a truly global organization
- Hybrid form of work 2 days at the office per week)
- No dress code
Required Experience:
Unclear Seniority
Employment Type
Full Time
