Sales enablement manager - Ramp onboarding

About this role

We are committed to building the best field organization in AI. We work with some of the biggest Enterprise organizations who count on us to help them navigate a very dynamic landscape and realize the potential of AI within their organizations.

In order to achieve this were looking for an enablement manager who can design develop and deliver a phenomenal onboarding experience that allows our customerfacing colleagues to hit the ground running. Were looking for someone who is focused on outcomes not just output. Youre just as obsessed with driving ramp graduation metrics as you are with designing the intricacies of your training modules. You believe in creating engaging experiences that allow your learners to practice and improve. Youre constantly learning and refining without anyone asking you to.

Whats in it for you

Its an incredibly dynamic role youll jump from highly stimulating topics that span highlevel GTM strategy new product capabilities and new enablement priorities. Youll lead key projects that are directly tied to impact. Youll work on a team that gives you a high degree of autonomy trusts your intuition and invests in your growth. Were action and impact oriented. We value highquality and strive to create a working environment that allows you to move fast and learn. For someone selfmotivated and with a problemsolving mindset youll find a greenfield opportunity. Youll own and scale out a ramp program thats one of the best in SaaS one that you can be proud of. Therell be opportunities to build horizontally through crossfunctional initiatives as well as vertically as you become a trusted advisor across our organization.

Your responsibilities:

1. Onboarding Program Design and Implementation:

   • Develop and maintain a comprehensive onboarding program that covers all aspects of the sales and customer success roles.

   • Create and curate training materials including presentations videos and handson exercises.

   • Collaborate with crossfunctional teams (e.g. product marketing customer success) to ensure the onboarding content is uptodate and relevant.

   • Ensure that the onboarding programs are consistently delivered across all regions but also easily adaptable to suit regional needs as Writer scales.

2. Training and Development:

   • Deliver interactive workshops and training sessions both inperson and virtually covering product knowledge sales techniques customer success strategies and company culture.

   • Facilitate roleplaying exercises and simulations to enhance practical skills.

   • Provide ongoing support and coaching to new hires during their initial months on the job.

3. Performance Tracking and Feedback:

   • Establish programme KPIs tracking and monitoring the progress of new hires through the onboarding program and provide regular feedback.

   • Conduct regular checkins and oneonone meetings to address any challenges and provide guidance.

   • Collect and analyze data to measure the effectiveness of the onboarding program and identify areas for improvement.

4. Collaboration and Communication:

   • Work closely with the sales and customer success leadership teams to align onboarding goals with business objectives.

   • Partner with People Operations IT GTM leaders and other stakeholders to ensure a cohesive and consistent onboarding and training experience.

   • Act as a central point of contact for new hires communicating regularly with them to ensure they feel supported and engaged.

5. Continuous Improvement:

   • Stay current with industry best practices and trends in sales enablement and onboarding.

   • Gather feedback from new hires and stakeholders to refine and enhance the onboarding program.

   • Implement new tools and technologies to improve the efficiency and effectiveness of the onboarding process.
     

Is this you

1. Education and Experience:

   • Bachelors degree in Business Marketing Communications or a related field.

   • 5 years of experience in SaaS on the gotomarket side.

   • 3 years of experience in sales enablement training or onboarding programs.

   • Startup or Scaleup experience is highly preferred.

2. Skills and Competencies:

   • Thrives in ambiguity and can create paved roads from dirt paths.

   • Ability to create and deliver engaging and effective training materials.

   • Ability to distill complex topics into digestible learnings that learners can retain.

   • Strong project management and organizational skills.

   • Proficiency in using sales enablement tools and technologies like a learning management system (LMS) sales call recording tools scorecards and more.

   • Datadriven mindset with the ability to analyze and interpret performance metrics.

   • Ability to travel domestically and internationally as needed.

3. Personal Attributes:

   • High intellectual curiosity and a proclivity to lean into a new subject matter

   • A trusted advisor and partner for all levels of the organization

   • Intrinsically motivated: you set the highest possible bar for what you build and ship

   • An eye for spotting an opportunity intuition for determining which ones to prioritize and courage to follow through

   • Possesses humility no work is too trivial if its impactful

   • Resilient and open to honest (and kind) feedback; tough skin

   • Selfaware and committed to learning the why for both successes and failures

   • Proactive communication skills both sync and async

   • Experience managing and building relationships across multiple departments and stakeholder levels

   • A natural affinity to our values of connect challenge own.

#LIHybrid

Benefits & perks (US Fulltime employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents 12 weeks)

• Fertility and family planning support

• Earlydetection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual worklife stipends for:

  • Home office setup cell phone internet

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Companywide offsites and team offsites

• Competitive compensation company stock options and 401k

Writer is an equalopportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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